Job Opportunity in Kuwait at Zain as an Enterprise Applications & Software Specialist
Applicant criteria
- 22 - 60
- Both
Opportunity criteria
- Full time
Opportunity description
Zain is one of the leading mobile telecommunications companies in the Middle East. Founded in 1983 in Kuwait as the region's first mobile operator, Zain has experienced rapid growth since launching its expansion strategy in 2003, becoming a well-known telecom brand across multiple countries.
Zain is currently looking to hire an Enterprise Applications & Software Specialist to support the technical team in managing the company's enterprise applications. The role includes installation, updates, configuration, migration, backup, and system recovery, in addition to ensuring the daily efficiency and performance of enterprise applications and providing continuous technical support.
Job Benefits:
Work in a professional environment within one of the region’s top telecom companies.
Opportunities for career development and involvement in advanced tech projects.
Competitive salary and benefits package including insurance and paid leave.
Commitment to the highest standards of occupational health and safety, information security, and environmental sustainability.
Duties & responsibilities
Perform daily health checks to ensure platform stability and performance.
Provide 2nd-level technical support and ensure 24/7 platform readiness.
Document operations, prepare reports, and adhere to quality standards.
Install and migrate platforms; develop scripts and programs to automate tasks.
Integrate platforms and ensure compatibility and communication between them.
Understand all enterprise applications used at Zain and their dependencies.
Work with vendors to update, maintain, and implement new application features.
Troubleshoot technical issues and identify solutions.
Follow up on open issues and communicate with internal stakeholders.
Support internal teams by delivering high-quality technical solutions.
Perform testing and implementation of enterprise software.
Develop documentation for design, configuration, integration, and training.
Build strong relationships with internal teams, external consultants, and vendors.
Comply with Information Security Management System (ISMS) policies and report any breaches.
Follow environmental, health, and safety standards set by Zain and regulatory bodies.
Eligibility criteria
Strong communication, presentation, and influence skills across all organizational levels.
Proficiency in Agile methodologies.
Knowledge of mobile and network infrastructure.
Experience in maintenance, support, configuration, or implementation of business applications.
Willingness and ability to learn new business applications.
Good understanding of cloud computing and cloud-based services.
Proficiency in Microsoft Office, especially Excel and PowerPoint.
Solid programming skills.
Ability to explain technical solutions to internal teams.
Strong analytical, problem-solving, project, and team management skills.