Job Opportunity in Oman as a Cafe Manager at Al Futtaim
Applicant criteria
- No specific age required
- 5+
- Both
Opportunity criteria
- Full time
Opportunity description
Al Futtaim offers a job opportunity in Oman as a Cafe Manager. You must ensure the seamless running of the M&S Café in the most efficient and effective manner and deliver the highest possible standards of service, whilst being pro-active in maintaining and or improving turnover and profitability.
Duties & responsibilities
You will be responsible for:
- Seek and maximize revenue opportunities and minimize costs.
- Consistently exceed customer expectations.
- Develop a motivated and high performing team committed to delivering clear goals.
- Protect the health, safety and well being of the customers and colleagues
- Work closely with the existing M&S Café team to ensure a seamless operation.
- Agree and implement actions to continuously improve the customer experience.
- Ensure customer requests and feedback, both verbal and written are responded to promptly and efficiently.
- Maintain and further enhance relationships within the immediate locality, namely residents, retail and office tenants.
- Create, deliver and measure promotional activities, including staff incentives.
- Make yourself aware and notify your team of any menu changes, special requirements (including menu items and dishes), outstanding orders or work tasks required prior to the commencement of service.
- Ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work.
- Supervise the daily morning meetings with all staff to brief on the day’s activities, menus and events.
People:
- Develop a positive and direct relationship with all colleagues.
- Foster a culture of flexibility.
- Ensure you respond quickly and positively to changing requirements whether within the department or outside in order to meet business demands.
Health and safety:
- Develop an awareness of the implications that H&S issues have on insurance premium.
- Understand relevant H&S legislation and the implications on the business, taking action as required.
- Ensure all departmental staff work hygienically and productively.
- Ensure a safe workplace by identifying and reporting hazards and taking corrective action.
- Review and communicate health and safety audit reports and initiate required action with relevant departments.
- Action and respond to alleged food hygiene issues, deploying all necessary resources to protect reputation and brand integrity.
- Be fully aware of fire evacuation procedures for your department and your colleagues
Operations:
- Review and communicate financial information to assist in proactive and timely decision making.
- Maintain/develop specific departmental control systems in order to meet or exceed food and beverage margins.
- Control costs without compromising standards and customer experience.
- Build and maintain an efficient team of employees, driving the team towards the objectives of the business.
- Develop a calendar of all key training with the Training Manager, identifying training needs and capability gaps within the team.
- Manage all employees’ performance in line with job descriptions, giving regular feedback and appraisals.
- Ensure all staff complete an exit interview.
- A café manager needs great organizational skills, excellent communication skills, have the ability and knowledge necessary to solve the problems they may face, supervision skills and teamwork skills. They also need to be extremely knowledgeable on all the products they sell.
Eligibility criteria
You must have:
- 8 years experience in the Hospitality/Food & Beverage industry experience .
- Strong knowledge of food and its preparations, trends, competition.
- Knowledge of local health and safety regulations.
- Demonstrates good ability to work under pressure and multi-task.
- Strong customer focus.
- Experience with, and passion for premium food outlets and cafe’s.
About Al-Futtaim:
Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.
See more available Phd scholarships on For9a
See more available workshops or trainings on For9a
See more available opportunities in Germany on For9a