Job Opportunity in Oman as a Commercial Department Manager at Al Futtaim

Al Futtaim offers a job opportunity in Oman as a Commercial Department Manager. The commercial department manager should have an extensive experience on food and hospitality business in addition to the passion to drive results and the potential to lead people. You should be multitasking, very effective on influencing people and managing complexities of M&S Food business and be an engaging personality and be comfortable with taking customer feedback, helping customers to have the best customer journey in an M&S Food Store or Café environment. 

You will be responsible for:

Sales:

• Co-ordinates people resource and activity to ensure right people in the right place to deliver the sales plan.
• Keeps up to date with all key communication documents and takes appropriate action.
• Organizes resource to ensure optimum stock levels for opening and throughout the trading day.
• Co-ordinate the deliveries, early morning fill / ambient operation in line with the FIFO.
• Manages shelf availability to deliver accurate results for the store.
• Organizes resource to deliver corporate layout, phase changes, floor plan and planogram implementation.
• Co-ordinate resource to deliver launches and phase change implementation. 
• Carries out decor and equipment checks and implements follow up actions.

Service:

• Co-ordinates resource across zones and Key service areas to ensure customer needs are met.
• Ensure all of the Zones, tills and key service areas are resourced and reacts on a daily basis to meet the needs of the customers.
• Responds to and deals with Customer queries, concerns and complaints. 
• Flexible approach to working in other areas of the store to meet customer demands. 
• Ensures a memorable shopping experience by engaging with and making a personal connection with the customer.
• Delivers great service for the customers and the 4 key service behaviors at all times - 'Being Positive, Being Determined, Taking Ownership & Responsibility and Being Respectful'.
• Observes service delivery and provides feedback to individuals who do not demonstrate the key service behaviors. 
• Recognizes individuals who deliver excellent service by giving feedback and nominations to reward those who provide excellent customer service.

Standards:

• Ready to Trade Standards.
• Provides guidance and feedback to customer assistants on hygiene standards.
• Ensures standards at all service points are maintained throughout the day.
• Co-ordinates DEF Reduction and removal.
• Completes / prepares compliance paperwork for Sign Off.

People:

• Manages a committed team who feel fully engaged, supported and recognized for their contribution.
• Communicates effectively and engages team through team briefs and huddles.
• Provides regular feedback to team members and recognizes individuals who perform well in their role. 
• Drives individual performance and develops potential.
• Delivers the performance review process within agreed time frames and drives delivery of consistent standards of performance and behavior.
• Agrees stretching targets for your team and takes appropriate action to deal with poor performance in a timely manner.
• Takes an active role in ensuring all new and existing employees develop the skills and experience to perform well in their roles.
• Identifies and develops talent through effective development planning.
• Identifies recruitment needs and takes active role in the selection of your team.
• Implements Company HR policies fairly and consistently across the store to drive improvements in attendance and behavior.
• Takes ownership for own development. 

Costs:

• Contributes to the store's profitability through minimizing losses and accurate staff cost management. 
• Plans and allocates staffing resource across the section through the use of rostering to ensure that the operational needs of the store are met and are within budget.
• Manages and plans holiday/vacation ceilings to ensure that the operational needs of the section and store are met.

You must have:

Minimum experience, qualifications and knowledge: 

• High school educated (preferably an university degree), with the job technical knowledge and related experience for Food and Hygiene.
• 5+ years of retail/ F&B sales experience. 

Job-Specific skills:  

• Good verbal communication skills.

Behavioral competencies: 

• Connects with the customers and each other by being positive, determined, respectful and taking ownership & responsibility to actively sell.

About Al-Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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