Job Opportunity in Oman as a Furniture Group Leader at Al-futtaim

Alfuttaim offers a job opportunity in Oman as a Furniture Group Leader. You will work in achieving an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability as well as create satisfied customers in an efficient and effective way by using all media and sales channels available in order to attract and encourage more customers to visit more often and buy more. This is achieved by optimizing the sales priorities using commercial activities and securing the right forecasts for the total IKEA offer. The main responsibilities are to ensure satisfied customers, develop and execute sales steering and selling the IKEA way.

You will be responsible for:

Operations:

• Optimize the IKEA shopping experience in your shop and store to secure satisfied customers and increase sales. You do this by motivating and inspiring your department team using knowledge of the IKEA product range and services, the local market and IKEA customers.
• Optimize sales and profitability of the department through following up, conducting analyses and taking actions.
• Define the range in your sales area of Showroom and Markethall to be sold by all stores and together with shopkeepers you drive the process of selecting the suppliers and managing all the contracts in order to achieve economies of scale in the purchasing by generating large volumes.
• Stay in contact with IKEA of Sweden and the distributor to select, price, phase in and phase out the range for your market.
• Work closely with the Logistics team to secure that the sales forecasts are adapted to the sales patterns in order to achieve an optimal goods flow.
• Set prices on the IKEA range and work closely with the shopkeepers in the stores to continuously track competitors’ price levels in order to secure the IKEA low-price leadership. In this work, you use systems and methods described in the IKEA genuinely low prices manual and Setting prices the IKEA way manual.
• Make sales budgets for the IKEA range in your Business Area.

Commercial:

• Together with your colleagues and managers, you will contribute actively in the development and implementation of a clear IKEA Sales & Range action plan for the store using the store business plan and country business plan. These are supported by input from Growing IKEA together and the IKEA Sales Direction & Strategy. Develop and execute an annual action plan for your area based on agreed goals.
• Stay in weekly contact and support the shopkeepers in the stores.
• Choose products from the IKEA Extra range in accordance with the Choosing from the IKEA product range manual.
• Select and ensure availability of products for all the marketing activities in the commercial calendar, in close partnership with the Logistics department.
• Maintain ongoing communication with the IKEA range distributor regarding all issues related to the range and the annual IKEA range cycle.
• Ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers.
• Coordinate all issues with regard to the IKEA range between the stores and the central retail management and between the central retail management and the IKEA distributor.
• Maintain in-depth knowledge of the local home furnishings market (e.g. customers, trends and competitors).
• Ensure that systems and methods stated in IKEA Concept Documentation are implemented in regard to your areas of responsibility.
• Contribute to the planning, execution and follow-up of the store’s commercial calendars.
• Understand the different IKEA sales and communication channels and IKEA know-how in order to make the best commercial use of this information for different customers.
• Department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store. You follow up and take action accordingly by using proven solutions and good examples. 
• Act quickly on commercial opportunities; changing availability of products (overstock and out of stock) and customer feedback (10 most asked questions).
• Keep an active eye on the competition and take appropriate action when necessary which you communicate to your matrix partner in the Service Office.
• Development of Sales team and secure your training to ensure all co-workers understand the IKEA Concept and other key guidelines, and how they have an impact on your specific roles.
• Ensure you have the right number of competent co-workers in the right place at the right time and securing that they are fully able and available to serve customers and actively help them to buy.
• Empower, support and coach Sales co-workers on the job to help them perform better and grow.
• Work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure the IKEA store is regarded as a great place to work.
• Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve your overall shopping experience.

You must have:

• Live and share the IKEA values every day.
• Minimum 2 to 5 years retail experience.
• Strategic, analytical and tactical abilities.
• Genuine interest and knowledge of home furnishings.

About Al-Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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