Job Opportunity in Oman as a Senior Sales Operations Agent at Qatar Airways

Qatar Airways offers a job opportunity in Oman as a Senior Sales Operations Agent. This is an exciting opportunity to join Qatar Airway's outstation team in Muscat, Oman. You are expected to actively engage with the sales team to help achieve assigned revenue targets by providing technical support as well as provide five-star service to Qatar Airways' internal and external customers. You will act as Qatar Airways product and process expert by supporting the team with daily complex sales operations tasks, including but not limited to Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration, and ensuring that activities are completed in a timely and efficient manner.

You will be responsible for:

1. Adhere to Standard Operating Procedures (SoPs) for sales operations functions established to ensure alignment to QR’s global sales/sales operations principles.
2. Maintain and generate reports as required by reporting Line Manager.
3. Be the primary person in following up with customers and trade partners on enquiries, requests.
4. Perform other department duties related to your position as directed by the Head of the Department.
5. Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
6. Take primary responsibility within the department in the processing of refunds, issuance/re-issuance of tickets, and ensuring smooth handling of all cases within the purview.
7. Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage.
8. Support Travel Agencies with reservations-related activities.
9. Produce reports for relevant markets and share monthly performance reports.

• You should have at least a bachelor’s degree or equivalent with a minimum of 1 year of job-related experience.
• It is highly beneficial if you have experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, and business analysis.
• Fluent in English, secondary language desirable.
• PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
• Excellent relationship-building and communication skills.
• Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes), and the travel industry in general.
• Problem-solving skills, efficiency-oriented mindset.

About Qatar Airways Group:

Its story started with four aircraft. Today, it delivers excellence across 12 different businesses coming together as one. It has grown fast, broken records, and set trends that others follow. It doesn’t slow down by the fear of failure. Instead, it dares to achieve what’s never been done before.

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