Job Opportunity in Qatar as a Customer Success Executive at Snoonu

Snoonu offers a job opportunity in Qatar as a Customer Success Executive.

You will be responsible for the following:

• Manage large amounts of incoming calls and chats.
• Strong phone contact handling skills and active listening.
• Effective and rapid resolution of VIP requests and dealing with queries from within the system.
• Identify and assess customers’ needs to achieve their satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team targets and call/chat handling quotas.
• Follow communication procedures, guidelines, and policies.
• Providing feedback on the efficiency of the customer service process.

You should have the following:

• Minimum academic qualifications: Bachelor.
• Proven experience of at least 6 months in the customer service department.
• Familiarity with industry practices and professional standards.
• Good leadership skills, and ability to guide junior team members.
• Excellent in English and Arabic language (written, oral, and presentation).
• Khaleeji Arabic speaking accent.
• Ability to use computer software efficiently including MS Office [Word, Excel, PowerPoint].
• Ability to work in shifts.

About Snoonu:

Snoonu's vision is to be the first Qatari Super App that propels the region and its community through its innovative technology. Snoonu is the leader in the field with ambition in what it does and how it impacts.

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