Job Opportunity in Qatar as a Front Office Manager at Marriott Hotel

You will be responsible for:

• Managing daily operations, ensuring quality of work, and meeting customer expectations on a daily basis.
• Develop specific goals and plans to prioritize, organize, and accomplish work.
• Handling complaints, settling disputes, resolving conflicts, and negotiating with others.
• Ensure that guest services, operational needs, and financial goals are met.
• Understand the impact of management operations on the property's overall financial goals and objectives.

Managing the front desk team:

• Use interpersonal and communication skills to lead, influence, and encourage others.
• Make sound financial/business decisions.
• Act as a role model at work.

Guaranteeing Exceptional Customer Service:

• Providing services that exceed customer satisfaction in order to retain them.
• Improving service by helping staff understand guest needs and providing individual guidance, counseling, and coaching when needed.
• Solving guest problems and complaints.
• Follow up with customers to obtain their opinions on product quality, service levels, and their overall satisfaction.

Project management and policies:

• Train employees and follow up on their compliance with all applicable policies and procedures.
• Oversee daily sales procedures to maximize room revenue and control property occupancy.
• Administer property policies fairly and consistently.
• Complete procedures and documentation in accordance with local and standard operating procedures (SOPs and LSOPs).

Supporting human resource activities:

• Helping others improve their knowledge or skills.
• Use an "open door" policy and review employee satisfaction results to identify and address employee problems or concerns.
• Interviewing and hiring team members with appropriate skills.

Perform additional required responsibilities:

• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, by e-mail, or in person.
• Analyzing information and evaluating results to choose the best solution to problems.
• Inform line managers, colleagues, and subordinates about relevant information in a timely manner.
• Participate in departmental meetings and communicate clearly and consistently regarding front desk goals to achieve desired results.