Job Opportunity in Qatar as a Guest Service Agent

Anantara offers a job opportunity in Qatar as a Guest Service Agent.

You will be responsible for:

• Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
• Have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties.
• Ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• Be proactive and innovative, suggesting alternatives that meet guest needs.
• Develop a close and harmonious working relationship with all hotel departments.
• Attend hotel events, daily shift briefings and training to improve professional skills.

You must have:

• A strong focus on customer service.
• Prior experience in hotel front office operations is preferred.
• Excellent communication skills; fluency in English & Arabic will be an asset.
• Be able to work shifts, weekends and public holidays.
• Computer skills in Ms Office.
• Experience with current Property Management Systems (PMS) is preferred.

About Anantara:

A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people, and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara welcomes guests for journeys rich in discovery.

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