Job Opportunity in Saudi as a Customer Experience Advisor at Unifonic

Unifonic offers a job opportunity in Saudi as a Customer Experience Advisor. The Customer Experience team at Unifonic is looking for a Customer Experience Advisor to work with Unifonic's most established customers, advising and supporting their executives with the planning and realization of key digital customer journey initiatives focused on the value created with digital technologies.

The responsibilities of the Customer Experience Advisor include but are not limited to:

• Act as a thought leader with deep coaching and industry expertise related to the customers. 
• Act as the voice of the customer towards the teams (products, engineering ,etc.) across all levels of the organization.
• Support Unifonic teams in working with customers on strategic big deals and expanding Unifonic relationships with large, complex customers into strategic partnerships.
• Identify the right industry partners to drive this customer digital transformation journey and provide end-to-end governance from value discovery to value realization to accelerate value creation for the customers.

You must have:

• Executive presence, strong credibility, including ability to hold Chief Experience Officer, Business Development Managers and Board level discussions.
• Proven experience in a consulting firm driving customer business outcomes.
• Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers.
• Strong experience managing technology-enabled business change within one or more industries :Retail, Manufacturing, Health, Government, Financial Services, etc.
• Ability to balance strategic thinking with pragmatic operational execution and delivery, including the coordination of relevant resources.
• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or any other related major.
• Ability to conceptualize, launch and plan the delivery of digital-enabled business change projects.
• Strong storytelling abilities to inspire growth mindset for the teams and the customers, and to influence mind share in the professional and industry networks.
• Passion for technology, business, market trends, and specifically the Customer.
• Broad understanding of the technology industry, including current and emerging Digital Solutions.
• Situational awareness to adapt and solve challenges from a business and technology perspective.
• Exceptional interpersonal, verbal, written and presentation skills.

About Unifonic:

Unifonic was founded in 2006 to provide cloud-based communication tools to business customers and enables integration of text and voice-based solutions through its API platform. Therefore, Unifonic eliminates the need for costly hardware infrastructure making business communication simple, fast, and cost-effective.

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