Job Opportunity in Saudi as a Customer Support Manager at Unifonic

Unifonic offers a job opportunity in Saudi as a Customer Support Manager. The Client Operations team at Unifonic is looking for a Customer Success Manager to drive successful adoption and expansion of the omnichannel platform, within your accounts. In this role, you will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing channels, and identify opportunities in your accounts. Additionally, you will enable the customers to realize value from their investment and make the customers passionate advocates of Unifonic. You must be a highly driven, energetic individual, with good relationship building skills and a proactive approach to customer satisfaction.

Your responsibilities include but are not limited to:

• Create value for customers by ensuring they clearly define business outcomes and then build a "success plan" with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.
• Leverage deep functional expertise to increase the customer’s usage of existing channels.
• Proactively identify new use cases and expansion opportunities in each account to drive value both for the customer and for unifonic.
• Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on unifonic’s behalf.
• Build/maintain rapid channel of communication to customers in case of service-related issues and events.

You must have:

• 5+ years of experience in Customer Success, pre-sales or engagement management roles in SaaS or Enterprise Software companies.
• Ability to map the customer’s business process to product capability.
• Experience in driving digital transformation in enterprises through effective change management and adoption highly preferred.
• Experience in one of the following industries is highly preferred: Financial Services, Public Sector, Retail, E-business.
• Deep understanding of SaaS customer engagement.
• Bachelor's degree in Engineering, Software, or other IT-related fields.
• Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers.
• Strong organizational/time management skills and the ability to manage multiple projects simultaneously.
• Cultural awareness and appreciation for diversity.
• Excellent English writing and speaking skills.

About Unifonic:

Unifonic was founded in 2006 to provide cloud-based communication tools to business customers and enables integration of text and voice-based solutions through its API platform. Therefore, Unifonic eliminates the need for costly hardware infrastructure making business communication simple, fast, and cost-effective.

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