Job Opportunity in Saudi as a Training & Technical Support Engineer at Al Futtaim

Al Futtaim offers a job opportunity in Saudi as a Training & Technical Support Engineer. Training & Technical support playing an active part in after sales team to provide technical support to after sales team. The role will cover training needs analysis by way of competence assessment, planning and implementation of technical training programs.

You will be responsible for:

• Training need analysis & competence assessment.
• Deliver engaging technical training, in line with business needs to ensure that all distributor and company policies and procedures are adhered to, in line with Famco quality standards.
• Create and encourage positive, energetic, memorable and productive learning environments for all participating associates.
• Technical support to workshops.
• Volvo systems maintenance VDN, Care track, Techtool & Prosis, user account maintenance.
• Arranging and conducting competency testing and assessments.
• Developing and updating training programs and material.
• Maintenance and development of training aids, workshop facilities and equipment.
• Actively promote a safe and clean working environment in accordance with current health & safety legislation.
• Actively promote equal opportunities and diversity in accordance to company policy avoiding discrimination.
• Assist with the orientation, training and coaching of staff, management and other stakeholders to increase efficiency within the workplace in line with the associated business improvement required.
• Participate and execute adherence to company and distributor policy and procedure compliance.
• Monitor, review and implement occupational health and safety, operational standards, technical support training activities.
• Conduct on-going dealer visits to identify individual training requirements and complete post course evaluations.
• Ensure compliance with Brand Principals and adherence to all distributor policies, related to training.

You must have:

Minimum Qualifications and Knowledge:

• High level of proficiency in both written and spoken English, (additional languages advantageous).
• Full driving Licence.

 A High Level Qualification in: 

• Technical area applicable to the technical discipline (Construction & Earth moving Equipment’s.).
• Adult learning or training and assessment certificate or equivalent.

Minimum Experience

• Minimum 2 years in Technical Training or Coaching role.
• Minimum 5 Years in Automotive Industry Experience.
• Customer Facing Role Experience is an Advantage.
• Ability to demonstrate modern vehicle diagnostic and repair methods.

Job Specific Skills

• Ability to train and coach, build relationships and utilize skills appropriately.
• Ability to provide outstanding customer service.
• Ability to adjust priorities and structure time wisely in a fast paced environment.
• Ability to maintain strong administration skills.
• Ability to communicate in a clear, concise, understandable manner and listen attentively to others to understand material, and provide instructions to all employees.
• PC Literate, proficient in Microsoft Office Programs.
• Ability to develop tailored training materials to suit the local market.

About Al-Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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