Job Opportunity in UAE as a Director of Customer Success at Unifonic

Unifonic offers a job opportunity in UAE as a Director of Customer Success. The Customer Experience team at Unifonic is looking for a Director of Customer Success to build and lead a high-performing Customer Success team, that will help the company's customers meet their desired business outcomes, through their partnership with Unifonic.

Your responsibilities include but are not limited to:

• Attract, retain and develop a high-performing team.
• Create value for customers by ensuring they clearly define business outcomes and then build a "success plan" with the appropriately identified objectives, stakeholders, milestones, risks, and metrics needed to achieve them.
• Drive high usage of the omnichannel platform within customers by driving the creation and execution of a thorough and action-oriented adoption Plan.
• Proactively identify new use cases and expansion opportunities in each account to drive value both for the customer and for Unifonic.
• Build, maintain and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) within each customer to influence solution adoption, create strong support for new opportunities, and secure their willingness to advocate on Unifonic’s behalf.
• Build/maintain a rapid channel of communication to customers in case of service-related issues and events.
• Be the customer’s advocate within Unifonic.

You must have:

• Hands-on 10+ years of experience in Customer Success, pre-sales, or engagement management roles in SaaS or Enterprise Software companies.
• Ability to map the customer’s business process to product capability.
• Experience in driving digital transformation in enterprises through effective change management and adoption is highly preferred.
• Experience in one of the following industries is highly preferred: Financial Services, Public Sector, Retail, E-business.
• Deep understanding of SaaS customer engagement.
• Bachelor's degree in Engineering, Software, or other IT-related fields.
• Top-notch executive engagement skills with an ability to establish strong relationships with business decision-makers.
• Cultural awareness and appreciation for diversity.
• Excellent English writing and speaking skills.

About Unifonic:

Unifonic was founded in 2006 to provide cloud-based communication tools to business customers and enables integration of text and voice-based solutions through its API platform. Therefore, Unifonic eliminates the need for costly hardware infrastructure making business communication simple, fast, and cost-effective.

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