Job Opportunity in UAE as a Freight Customer Service Specialist at Aramex
Applicant criteria
- No specific age required
- 3-5
- Both
Opportunity criteria
- Full time
Opportunity description
Aramex offers a job opportunity in UAE as a Freight Customer Service Specialist.
Duties & responsibilities
You will be responsible for:
- The focal point for customer’s shipping requests for land, sea, and air freight. Coordinate with internal operations on all shipping requests.
- Provide freight solutions to customers for land, sea, and air freight.
- Develop relationships with allocated customers.
- Manage end-to-end shipment life cycle liaising with all internal and external stakeholders.
- Proactively informs the customer on shipment status, exceptions and provides intermediate updates on the incident solution.
- Provides spot quotations and closes contract.
- Takes and handles customer inquiries, e.g. Track and Trace.
- All KPIs and SLAs agreed with allocated customers.
- Takes and registers all customer complaints.
- Drives solution of customer complaints by solving it directly or assigning tasks to other functions.
- Acts as a first contact point for customer claims; supports the customer in notification and reception of claims, provides claims documents, collects required documents from the claimant, and hands over to specialized claims handlers when documents are complete.
Eligibility criteria
You must have:
- From 3 to 5 years experience in Freight Forwarding / Freight in general experience.
- From 2 to 5 years experience in Customer Service preferably handling key business clients.
- Good product knowledge (land, sea, and air freight).
- Working knowledge of transportation management systems (TMS).
- Commercial acumen to drive sales.
- The ability to handle the challenging situation in a composed manner.
- Excellent English Verbal & Written skills.
About Aramex:
Since its founding in 1982 Aramex has grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. The company is dedicated to transforming the face of trade, expanding their operations rapidly to better connect businesses and consumers worldwide.
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