Job Opportunity in UAE as a Reservations Agent at Marriott Hotels

Marriott Hotels offers a job opportunity in UAE as a Reservations Agent.

You will be responsible for:

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue. Input and access data in the reservation system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts) by inputting the correct code and rate into the reservation system.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.

About Marriott:

Working at Marriott is a big part of the employees' lives, but this isn’t an ordinary job. At Marriott, You will explore the world you live in and all its possibilities. Marriott hotels encourage you to explore the world around you, so it offers generous hotel and food discounts at thousands of its global properties.

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