Job Opportunity in UAE as a Senior Operations Manager

Al Futtaim offers a job opportunity in UAE as a Senior Operations Manager. You will be responsible for ensuring the efficient operation and delivery of hard and soft services consisting of pest controlling, waste management & Engineering services for Dubai Festival City Mall.

You will be responsible for:

• Management of planned, reactive and incidental works delivery for housekeeping, waste management and pest control.
• Implement soft services plan for festival center by directing team in routine and scheduled jobs.

Contract Management:

• Establishing SLAs and KPIs of the outsourced contractors and track performance levels of the contractor providing soft services against set KPIs and SLAs by routinely assessing performance against checklist and identifying defaults or shortcomings in service levels, and based on same prepare necessary report for management.

Supply Chain Management:

• Daily management of sub-contractors, consumables and equipment.
• Implementation and monitoring of sub-contractor performance.
• Inventory management of DFC owned spares.
• Ensure best value management techniques with in contracts.
• Development of contract delivery strategy, providing demonstrable operational benefits.

Asset Management:

• Negotiates and recommends procurement of capital equipment according to the operations need.
• Ensuring new assets being brought into operations are entered onto pre-planned maintenance program and subject to QA procedures.
• Manage the approved operational FM CAPEX projects to complete timely as per plans. 

Staff Management:

• Management of the staff recruitment, selection, training/ development and succession planning as required for In-House and managing the outsourced contracting Supervisors and staff (approximately 215).

Service Standards:

• Implements expected service standards to the staff and monitors them in terms of personal grooming, hygiene levels, communication skills and the service offered to guest with the objective of superior guest experience and ensuring that they appropriately representative of the staff standards of the Festival Center.
• Arrange necessary training to maintain / improve standards.
• Co-ordinate with DFC management, Al Futtaim training center and external agencies to meet the requirement. 

Housekeeping Inventory Management:

• Orders, receives, inspects and stores equipment, spare parts and consumables, merchandise commodities, material and/or supplies with the objective of maintaining costs within budget as well as ensuring that there is no stock out situation at any point of time which can lead to inconvenience for the customer.
• Identify and develop vendor base, with the objective of getting the best prices and quality from selected vendors. 

Coordination:

• Co-ordination with Local Authorities: Coordinate with Police, Civil Defense, and Dubai Municipality & City management for site wide requirement.
• Coordination with Development: Coordinate with development team for the ongoing construction cleaning, pest controlling & Security Management. Maintain clean & Safe Mall in spite of ongoing construction activities without any break to customer experience.
• Coordination with Tenants: Coordination with tenants for back of the house facilities, Trash disposal, pest control, Safety & Security issues. This includes coordinating hygiene requirement for F & B outlets.

Reporting:

• Prepare routine and ad hoc reports, with the objective of keeping the management informed about all issues relating to operations of mall and taking necessary action.
• Prepare monthly financial analysis for operations for the Retail Operation monthly report. 

Energy Management:

• Drive improvement in water and electricity saving initiatives. 

Standard of Tenants Premises:

• Safety checks on all electrical boards, installations and fire fighting systems.

You must have:

Minimum Qualifications and Knowledge:

• University Graduate in any discipline preferred Bilingual (English and Arabic speaking skills desirable).

Minimum Experience:

• From 5 to 7 years relevant experience in a shopping center/mall/hotel especially with some background in Civil Defense Service would be highly advantageous.

Behavioral Competencies:

• Teamwork skills.
• Communication skills.

Professional Knowledge:

• Training and coaching.
• Personal Leadership skills.

About Al-Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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