Job Opportunity in UAE as a Services Manager Automotive

Al Futtaim offers a job opportunity in UAE as a Service Manager Automotive. 

You will be responsible for:

• Lead the tier 2 fast fit sites daily, in ensuring they provide excellent customer service, while ensuring achievement of or exceeding the location’s monthly/annual sales and profitability targets.
• Ensuring the tier 2 sites exercise control in all areas such as:
• Facilities, manpower and operations including administration and audit.
• Achieved through regular site visits to aid the teams in improving all round performance and customer service levels.
• Aid the managers in recruitment and development of the site teams.

Key Responsibility:

• Provide assistance to all colleagues on fast fit related issues.
• Lead from the front and always display the company values.
• Ensure customer satisfaction is being delivered.
• Provide a learning environment for all colleagues to be able to improve their skills and be able to progress where relevant.
• Ensure site employees understand all fast fit policies and procedures and advise on all related operational issues.
• Provide fast fit managers with timely and accurate feedback and advise on all operational, financial and performance-based activities.
• Encourage a teamwork philosophy and promote Kaizen (continual improvement) in all areas of fast fit operations. 
• After sales Reporting.
• Regularly analyse the fast fit business and provide feedback to management on recommendations to improve performance and well-being at each location.
• Present this analysis through various presentations, media and reports to management.
• Ensure that quality (accurate & timely) reporting of fast fit performance is provided to sites and management.
• Meet weekly with all staff and discuss all activities, financials.
• Meet weekly/monthly and provide feedback to line management against key KPI’s.
• Field Visits:
• Conduct field support visits to respective fast fit sites, suppliers and other parties in the value chain.
• Provide feedback on all field visits and clear reports of branch visits/action plans.
• Follow up on any central visits/audits to ensure any shortcomings identified have been rectified. 
• After sales Training Operations.
• Provide a learning environment for all colleagues to be able to improve their skills.
• Ensure that each staff member has a clear and understandable career path and objectives.
• Ensure that all staff attend scheduled training.
• Provide guidelines to all staff on operational compliance to all distributor recommended policies and procedures for all staff.
• Tracking of all training records of all staff.
• After sales Policies and Procedures/Operational Compliance: 
• Ensure that all policies and procedures for fast fit operations are adhered to by all staff within the reporting structure.
• Ensure that all branches comply with all the distributor recommended operational standards, including Health/Safety, First Aid.
• Ensure health and safety is maintained in all sites and best practice shared.
• Conduct quality audits on branches and suppliers.
• Ensure monthly audits are conducted on facilities, equipment and processes.
• Ensuring sites carry out work with care. Ensuring not to endanger the life either of themselves or others by theirs acts whilst complying to health and safety requirements of the company and preventing any harm to the environment.
• Ensure the establishment, documentation, implementation, standardization and sustenance of processes for the effectiveness of QMS.
• Tools Equipment and Facilities.
• Advise on tool and equipment requirements to improve overall site efficiency.
• Study additional tool and equipment’s requirement to support maintenance & diagnostic requirements.
• Ensure that all tools, equipment are always maintained, and that risk audits are conducted on a regular basis to reduce the risk of injury.
• Ensure the sustainment of all facilities in region.
• Business development.
• Provide technical and operational inputs to projects, for the development and expansion of the fast fit / Tier 2 network.
• Ensure that an annual business plan is developed and presented to line management.
• Initiate innovative processes, ideas in order to increase fast fit revenue and profit.
• Ensure the sustainment of customer data.
• Provide assistance and advise on marketing campaigns, equipment/tool selection, needs and productivity enhancements.
• Introduce customer retention initiatives /activities.
• Service excellence.
• Ensure all colleagues understand all policy and procedures related to delivering service excellence.
• Budgeting Control.
• Set a quarterly plan with each site on delivering sales and profit budget.
• Compile individual branch budgets and ensure that monitoring of all manpower and operating costs in line with business requirements.
• Maximize profit based on management agreement of budget and profit margins.

You must have: 

Education: 

• A business or technical degree is preferred.

Minimum Experience and Knowledge: 

• Expert knowledge of and experience in the automotive after-sales industry.
• At least 5 years of experience at an OE or Tier 2 business in a managerial role.
• Expert knowledge of the complete automotive business model and value chain.

Job-Specific/Technical Skills required to complete the tasks:

• Strong data analytical, evaluation and interpretation skills, including P&L & good business acumen.
• Stakeholder management skills with the ability to communicate and interact with officials at all levels.
• Strong communication and interpersonal skills and ability to drive best practices and productivity.

About Al-Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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