Job Opportunity in UAE as a Technical Coordinator at Al Futtaim

Al Futtaim offers a job opportunity in UAE as a technical coordinator. You will report to the facilities manager / Sr. facilities manager and will provide administrative support to the facilities management team/organization, manage office functions including work order coordination, access assignments, database management, daily office operations, coordination of commercial matters, maintaining office records, and providing general support services for the FM staff. You will be the first point of contact for internal and external customers seeking support and information from the organization with regards to the contract. Additionally, the coordinator, under the supervision of the facilities manager, will manage all outside contractors in support of the FM department, including maintaining records and contracts, coordinating project activities, and providing scheduling support.

You will be responsible for:

• Maintaining contract documents.
• Maintaining contract documents, communications.
• Follow up with the client for all contract-related documents and communications.
• Follow up with the team on customer KPI’s, SLA’s.
• Maintain manpower statistics, allocation details.
• Maintain subcontract/vendor contract documents.
• Prepare cost estimation for casual jobs.
• Maintain casual jobs tracker.
• Create and follow up on purchase requests, purchase orders.
• Follow up for client purchase order.
• Follow-up casual closing and invoicing.
• Maintain vendor price database.
• Follow up for vendor quotes.
• Invoice submission.
• Follow up with business finance to obtain invoices for submission.
• Verify all invoices received and distribute to supervisor, engineers for submission.
• Maintain invoice tracker.
• Escalate to manager for the invoice not submitted, delayed submission.
• Coordinate with client’s representative for all invoice-related issues.
• Equipment, tools & tackles, return of materials.
• Maintain a list of tools and tackles.
• Maintain calibration certificates and records.
• Maintain asset details.
• Customer service.
• Contribute to the development of customer-focused service and a positive corporate image, including the maintenance of good working relationships with clients, client representatives.
• Achieve and enhance customer satisfaction by meeting and /or exceeding the customer requirements, SLA’s, KPI’s.
• Ensure proper coordination among the team to achieve maximum customer satisfaction and productivity.

You must have:

1. Diploma /bachelor's degree and knowledge in mechanical/electrical/civil / facilities management.
2. Good knowledge of MS Office Excel, Word, PowerPoint.
3. English language skills.
4. 5 to 7 years’ experience in Facilities Management, Integrated Facilities Management.
5. 4 years of experience in GCC.
6. Ability to guide team of technicians, strong management skills.
7. Be a provider of excellent customer service.
8. Adequate knowledge in maintenance of mechanical, electrical, plumbing systems and assets.
9. Ability to prepare method statements, risk assessments, permits to work for various maintenance activities.
10. Ability to understand, execute corrective, reactive maintenance tasks based on priorities and achieve SLA, KPI’s.
11. Ability to review service reports, investigate complaints, conduct teardown inspections, analysis of complaints statistics and recommend corrective action to avoid recurrence.
12. Ability to clearly communicate with clients, teams, managers, and other stakeholders.
13. Ability to work with computer-aided facilities management system (CAFM) and mobility.
14. Ability to identify the training needs of team members, coach, and guide team for better employee engagement.
15. Ability to understand and work with commercial requirements like plan cost, budget limits, profit, and loss.
16. Ability to prepare and maintain various documents like inspection reports, handover reports etc.
17. Willing to continuously upgrade on current industry standards, best practices.
18. Demonstrate high standard HSE Practices.

About Al-Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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