Job Opportunity in UAE as a Training, Data & On-boarding Specialist

Alfuttaim offers a job opportunity in UAE as a Training, Data & On-boarding Specialist. The Data & CRM Specialist will work closely with various departments on cross functional projects with various teams like IT, Brand operations & marketing team, customer service and third-party vendors, including the senior management, to maintain customer-centricity with a focus on activities that maintain and improve loyalty among customers such as training and on-boarding of new partners and troubleshooting and problem solving.

You will be responsible for:

• Working with the CRM manager to plan and implement CRM strategies across Retail to encourage customer retention and loyalty.
• Work on the CRM platform structure and architecture & ensure it works seamlessly across brands and captures all required information at key touch points in the customer life cycle.
• Working with external partners to integrate with Blue (AFG & Non-AFG).
• Working with Rpro team to integrate new stores with all vendors (front-end and backend) and making sure transactions/data is flowing smoothly.

Loyalty Operations & Customer Service:

• Design, implement & publish incentive program on all CRM & Loyalty projects to drive data capture in stores.
• Be one point of contact to handle and resolve all operations, technical and customer issues on the retail-wide loyalty program (Brand and Retail Loyalty).
• Work with product and IT teams on the App development from the business side.
• Provide ad-hoc reports as per business requirements to share with various brands and geographies to keep the CRM & Loyalty projects on track and identify necessary course correction as and when required.
• Monitor and check fraud or possible fraud cases along-with CRM vendor and EIT and create action plan to mitigate the same. 
• Prepare and publish loyalty program training documents to all the brand stakeholders.
• Support brand and store teams with data capture training or training documents when required.

You must have:

• 3+ years CRM (Training & On-boarding)/Data/Loyalty experience.
• Training background or experience in delivering programs.
• Experience in digital or e-commerce company.
• Loyalty management and customer retention experience.
• Strong presentation skills.
• Strong analytical and numerical skills.

Job-Specific Skills:

• Experience on google analytics would be a benefit or similar software.

Behavioral Competencies:

• Demonstration of expert control of commercial metrics and an understanding of the commercial implications of decisions and actions and competitors.
• Resilient and driven, with the desire to succeed.
• A team player capable of working cross-functionally in a collaborative manner.
• Strong negotiation, influencing and relationship management skills, internally and externally.
• Results-orientated, with the ability to drive and deliver the implementation of new ideas.

About Al-Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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