Job Opportunity in UAE as an UAE National Service Advisor at Al-futtaim

Alfuttaim offers a job opportunity in UAE as an UAE National Service Advisor. You will receive customers, note down exactly the jobs required, provide estimate with job explanations, prepare job cards, follow up the jobs in the workshop, take approvals for additional repairs, inform any delays, deliver the vehicle and explain the invoice to customers.

You will be responsible for:

• Receiving customers.
• Ask question and record customer requests without delay.
• Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
• Empathize and clarify customer requests.
• Ensure adequate number of Repair Order as per the business flow.
• Ensure proper explanation of the content of work in detail.
• Check workshop situation and promise delivery time.
• Ensure keeping promised time to customers.
• Check and ensure accordance of invoice and work performed.
• Inform customer after work completion and agree pick up time.
• Clear explanation of the job done and invoice and guide to the cashier.
• Deliver the vehicle in person.
• Ensure achievement of given revenue targets.
• Promotion of value added services.
• Customer satisfaction.
• Resolution of Customer concerns at the earliest time and ensures satisfaction.
• Ensure Completion of dealer certification requirements.

You must have:

• Diploma or Bachelor of Automobile/Mechanical Engineering.
• Minimum 3 to 5 years overall experience with automobile dealership – Out of which a minimum 3 years  in Service Dept. as a Service Advisor.
• Job-Specific Skills: Automotive dealer/distributor business processes, working knowledge of MS office, ERP skills, customer handling skills and good communication skills.
• Behavioral Competencies: Customer service oriented, honest and responsible and Team work skills.

About Al-Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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