Jobs in Bahrain: Revenue Assurance and Fraud Management at Zain

Zain is offering a job opportunity as a Revenue Assurance and Fraud Manager in Manama, Bahrain, to perform and expand all activities of Revenue Assurance and Fraud Protection and ensure the effectiveness of the implemented controls and align with industry best practices.

1. Contribute to the development and delivery of the function strategy.
2. Perform and implement required controls to identify potential leakages or unusual activity levels.
3. Anticipate and mitigate the financial loss caused by fraudulent activities resulting from technical or process-related weaknesses or breaches.
4. Analyze available information to determine the effectiveness of credit policies and recommend necessary changes to improve profitability.
5. Carry out periodic activities defined in RAFM operation manual and improve existing process whenever required.
6. Utilize the available tools to increase the level of automation to enhance the current controls and expand the scope of the controls.
7. Liaise with internal and external stakeholders to ensure controls and processes remain up to date to changing business dynamics.
8. Constantly update existing policies and procedures and introduce new ones whenever required.
9. Prepare and present RAFM periodic reports to management.
10. Handle cases and alarms generated by the system and continuously tune the controls to improve the accuracy
11. Perform all other related tasks as assigned or needed.

1. BSc in Computer Engineering, Computer Science, IT, Business Information System, or any relevant field of study.
2. Have 3-5 years of relevant work experience (Ideally with a mixture of Revenue Assurance, Billing, and Fraud Management experience).
3. Strong skills in data analytics and attention to detail.
4. Advanced hands-on experience in Oracle SQL/PLSQL.
5. Experience in data visualization tools (Preferably Tableau).
6. Hands-on in programming languages is a plus (Python).

About Zain:

In 1994, Zain revolutionized telecommunications in Jordan by introducing mobile services to the country. The operator quickly became the foremost telecom company in Jordan, a position that it has maintained to this day, serving over 3.8 million customers as of March 31st, 2018, reflecting a 36% market share. The operation offers 100% population coverage through its 3G-enabled network that is supported by a total of 2,813 sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Jordan the most dynamic products and services.

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