Jobs in Jordan: Call Center Agent at Nestle

Nestle is offering a job opportunity as a Call Center Agent to join the team in Amman, Jordan. 

1. Capture telephone demand within the service level agreement to drive efficiency in demand capture process for inbound and outbound processes.
2. Professional and timely handling of all customer enquiries related to payment and orders by utilizing the 360-visibility tool.       
3. Assign correct owners to customer request based on identified reason.                                          
4. Recording of customer feedback from all areas of O2C processes.                                                 
5. Capture Voice of Customer and external surveys to learn customer perception and expectation.                         
6. Provide basic technical solution and document requests by customer.                                                    

1.  1 to 2 years of Customer service in similar market environment.
2. 1 to 2 years in Sales Customer Administration or Call Centre or Direct Sales.
3. Operational experience in logistic functions (optional).
4. Experience working in strong team environment and able to use problem solving skills.
5. Excellent written& oral communication skills.
6. College/University degree required.

About Nestle:

Nestlé is the world's leading nutrition, health and wellness company. Well-known brands include MAGGI, NESCAFE, PURINA and KIT KAT. Its mission of "Good Food, Good Life" is to provide consumers with the best tasting, most nutritious choices in a wide range of food and beverage categories and eating occasions, from morning to night. Naturally, in order to achieve this, the dedication of ambitious and positive people is indispensable.

See more available opportunities for travel abroad on For9a