Jobs in KSA at Hyatt: Reservation Team Leader
Applicant criteria
Nationality
No specific nationality requiredSpeciality
Hospitality and TourismAge
- No specific age required
Years of Experience
- 2-3
Gender
- Both
Opportunity criteria
Job Type
- Full time
Job Fields
Customer Service, Call Center Jobs, and SecretaryOpportunity Field
Tourism and HospitalityJob location
Saudi Arabia (Riyadh), United StatesOpportunity description
Duties & responsibilities
- To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.
- To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.
- To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.
- General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.
Eligibility criteria
Responsible for welcoming all guests, ensuring they have an exceptional stay experience, creating lasting memories, and building relationships. You will bring our purpose to life by using your personal flair and style when interacting with our guests. Ideally, you have a relevant degree or diploma in hospitality or tourism management. Minimum 2 years of work experience in hotel operations. Good customer service, communication, and interpersonal skills are a must. Have experience in the opera and reserv systems.
About Hyatt:
Hyatt Hotels Corporation, commonly known as Hyatt Hotels & Resorts, is an American multinational hospitality company headquartered in the Riverside Plaza area of Chicago that manages and franchises luxury and business hotels, resorts, and vacation properties. Hyatt Hotels & Resorts is one of the businesses managed by the Pritzker family.
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