Jobs in the UAE: Retail Store Operations Executive at Chalhoub Group

Chalhoub Group is looking for a talented Retail Store Operations Executive to join the team in Dubai, United Arab Emirates. 

1. Undertake regular compliance checklists on store operations aspects through the Focus platform ensuring action plans are in place for resolution.
2. Drive the adoption of all processes and procedures in the stores.
3. Identify areas of continuous improvement to adapt our SOP and store procedures.
4. Ensure timely escalation of problems as and when needed Acts as a first line of support for the stores.
5. Conduct store visits and formulate action plans based on the issues identified.
6. Analyse RSO platform, identify with the store managers all areas of improvement and recommend action plans.
7. Drive the execution of defined action plans and escalate when necessary.
8. Support physical and digital initiatives impacting store operations Support the adoption of new processes and technology.
9. Ensure compliance, adherence for store projects checklists Investigate cause of delayed incidents or Acts and arrange follow up with service providers – ensuring there is escalation if necessary.
10. Ensure new joiners are trained and refresher training is undertaken regularly.
11. Support store managers and area managers in assessment of needs of technical trainings on store operations.
12. Measure level of knowledge and adoption of SOPs and system related procedures by teams and identify gaps during store visits.
13. Assist store managers and area managers in identifying gaps in technical trainings related to store operations, especially system related procedures and recommend trainings.
14. Escalate to Regional Training Operations any new training needs required.
15. Carry out tactical training when needed in timely manner.
16. Drive efficiency by collaborating with service providers.
17. Conduct quarterly reviews with Area Managers on store operations performance.
18. Conduct quarterly reviews with service providers on service quality and SLAs.

1.  2 years relevant experience.
2. Retail operations experience.
3. Excellent communication skills.
4. Arabic speaker.

Benefits:

Chalhoub Group will provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. 

About Chalhoub Group:

Chalhoub Group is the leading partner for luxury across the Middle East and an expert in retail, distribution and communication. With a growing workforce of more than 12,000 people, and a network of over 650 retail stores, the Group's success is attributed to its highly skilled and dedicated teams.

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