Paid Internship for University Students at Bureau Veritas in GB

Bureau Veritas is offering New Service Desk Internship opportunity in Greater Manchester, GB. Your role as NEW Service Desk Intern is to provide support on the IT Service Desk to all BV North West Europe employees. Ensure that all IT support requests and incidents are raised and resolved within the given SLA.

Responsibilities include, but not limited to:

• Act as a single point of contact and receive calls from BV staff across North West Europe requesting assistance with their IT issues.
• Accurately log calls into the Bureau Veritas Service Desk System.
• Follow existing Service desk procedures to provide a 1st level support service to determine resolution and/or allocate to the relevant support group.
• Ensure the level of quality associated with logging of detail within tickets and updates is according to standards defined within the Service Desk
• Follow existing Service desk procedures to deal with new starters / leavers and role changes (CICO / CICI)
• Achieve / maintain end to end SLA’s for support calls.
• Provide a Project resource as required.

1. Studying IT/IS related course at degree level
2. GCSE Maths, English, IT level or equivalent
3. Technical and / or business qualifications
4. Excellent Customer Service Skills
5. Ability to prioritise and effectively time manage
6. Effective communication skills

What’s in it for you?

• Basic salary of £18,000
• 25 days holiday + 8 bank holidays
• Combined employee/employer pension contributions of up to 12%
• Hybrid Working
• Flexible benefits scheme, to suit what is important to you including Life Cover, Private health care, Dental Care, GymFlex, Techscheme, Enhanced Maternity/Paternity policy, Give as You Earn scheme & Travel Insurance
• Health and Wellbeing Support through; Mental Health First aiders, Employee Assistance programme & Smart Health services
• Working for an Industry leading global Inspection company certified as a UK Top Employer for the last nine years in a row

About Bureau Veritas:

Bureau Veritas is a Business to Business to Society company. We provide innovative laboratory testing, inspection and certification solutions.

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