Jobs in Australia: Senior Technical Support Engineer at Microsoft
By: microsoftLast update:
Applicant criteria
NationalityAustralia
SpecialityComputer and Information Sciences, Engineering, Information Technology
Skillsمهارات القيادة, مهارات التفاوض, مهارات حل المشكلات, leadership skills, التكيف والمرونة, Excellent problem-solving skills, Ability to adaptability, Customer Focus, مهارات التركيز على العملاء, Excellent negotiation skills
Age
- No specific age required
Years of Experience
- 3-5
Gender
- Both
Opportunity criteria
Job Type
- Full time
Job FieldsInformation Technology Jobs
Opportunity FieldTechnology and Programming, Engineering and Architecture
Job locationAustralia
Needed documentsCV, Sample of your work
Opportunity description
Microsoft offers a full-time jobopportunity and announces its need for a senior technical support engineer in Australia. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration, and research skills, and deepen your technical proficiency.
Duties & responsibilities
You will be responsible for:
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
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Eligibility criteria
You must have:
- 5+ years of technical support, technical consulting experience, or information technology experience.
- OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience.
- Or information technology experience of Windows System Administration, Configuration and troubleshooting, Hybrid technologies which include deep experience in or working knowledge of most or all of these areas:
- Azure Stack HCI (Azure Local)
- Windows Admin Center
- Hyper-V management and VM deployment
- Clustering
- Resilient Storage technology (clustering, Storage space Direct)
- Windows backup and VSS
- PowerShell scripting
- Server management tools
- Network Tracing and analysis
- Remote File Systems (SMB)
- DNS deployment, management
- Network Virtualisation (Hyper-V, SDN)
- Utilizing tools like Sysinternals, Fiddler, NetMon, NetStat, Tracert, SDDC
- Troubleshooting experience with tools - procmon, netmon, perfmon
- Strong Verbal Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical audiences.
- Negotiation Skills: Capable of negotiating with stakeholders to achieve the best outcomes for the organization and customers.
- Problem-Solving Abilities: Demonstrated ability to analyse complex issues and develop effective solutions.
- Customer Focus: Commitment to providing exceptional customer service and building strong customer relationships.
- Team Collaboration: Ability to work effectively in a team environment, sharing knowledge and supporting colleagues.
- Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
- Leadership: Ability to lead by example, mentor junior team members, and drive continuous improvement initiatives.
- Pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
About Microsoft:
Microsoft corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and related services. Its best known software products are the Microsoft Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web browsers.
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