Service Advisor Vacancy in UAE from Al-Futtaim
Applicant criteria
- No specific age required
- 3-5
- Both
Opportunity criteria
- Full time
Opportunity description
Al-Futtaim is offering a job opportunity in Dubai as Service Advisor within CJD.
Duties & responsibilities
- Attend promptly and greet with a smile
- Ask Question and record customer requests without delay
- Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
- Empathize and clarify customer requests.
- Ensure adequate number of Repair Order as per the business flow.
- Ensure proper explanation of the content of work in detail
- Ensure providing proper cost estimate and delivery time to Customer.
- Ensure keeping promised time to customers
- Check and ensure accordance of invoice and work performed.
- Inform customer after work completion and agree pick up time.
- Deliver the vehicle in person
- Ensure achievement of given revenue targets
- Customer Satisfaction
- Obtain high standards of Customer Service Values.
- Resolution of Customer concerns at the earliest time and ensures satisfaction.
- Ensure Completion of dealer certification requirements.
- Prepare and enroll for Skill Contest events.
Eligibility criteria
- Diploma or Bachelor of Automobile /Mechanical Engineering
- 3 to 5 years overall experience with automobile dealership – Out of which a minimum 3 years in Service Dept. as a Service Advisor
- Automotive dealer / distributor business processes, working knowledge of MS office, ERP skills, customer handling skills and good communication skills
- Customer service oriented, honest and responsible, culturally sensitive and Team work
About Al-Futtaim:
Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.
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