Jobs in Lebanon: Service Point Advisor at DHL

You will be responsible for:

• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.
• Ensure that a high level of professional rapport is developed and maintained with all customers.
• Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airwaybills thus offering DHL’s most suitable service to the customer.
• Promote and sell DHL’s value-added services such as Insurance, Import Express and TDD and participate actively in the Sales Lead program to contribute to the country revenue.
• Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit.
• Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention from Managers.
• Ensure all shipments are manifested by end of each shift and also ensure all documents and invoices pertaining to WPX shipments are imaged for quicker clearance.
• Ensure that all customer details/requirements are captured accurately onto the relevant systems.
• Position requires flexibility. This position requires that should the need arise, you will be assigned to another service point locations as and when operational requirements dictates.