Apply for Level 2 IT Support Position at King Hussein Cancer Center (2026)
Applicant criteria
- No specific age required
- 1-2
- Both
Opportunity criteria
- Full time
Opportunity description
King Hussein Cancer Center is seeking to hire a Service Support Technician II (Help Desk) to provide first-level IT support, manage incident tickets, and ensure timely resolution of IT-related issues in compliance with approved policies and procedures.
Duties & responsibilities
Adhere to approved IT policies and internal regulations
Log and document all received problem calls (tickets) manually or electronically
Classify issues as software, hardware, or network-related and prepare problem sheets
Assign and distribute tickets to relevant support staff
Follow up on all tickets until resolution and closure
Collect and validate ticketed and non-ticketed problem sheets and reconcile them with the problem log
Resolve simple and non-complex user issues
Provide IT support and installation for presentations
Assist users with presentation preparation issues
Respond to IT-related inquiries or route them to the appropriate teams
Update the problem log and associated sheets on a daily basis
Inform the Head of Platforms & Networking / IT Manager of any unresolved tickets at the end of each day
Arrange and attend weekly meetings with IT leadership to review improvements and reduce response times
Prepare daily, weekly, and monthly performance reports for the direct manager
Provide support during business hours, shifts, and be available on-call as required
Perform additional related tasks as assigned by the direct supervisor
Eligibility criteria
Bachelor’s degree in Computer Science or a related field
Minimum of one (1) year of relevant experience
Certifications such as A+ / MCITP / CCNA / ITIL or similar are preferred
Excellent problem-solving skills
Excellent command of English
Strong communication skills and ability to work under pressure