Vacancy at Amman Rotana in Jordan: Director of Housekeeping

Rotana is offering a job opportunity in Amman, Jordan as currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Director of Housekeeping / Executive Housekeeper you are responsible for the daily operation of the Housekeeping Department and guide and develop a committed multicultural team to ensure the impeccable Rotana standards are met in all areas. The role involves bringing all the knowledge and standards required to maintain and surpass the guests highest expectations

will include key responsibilities such as:

1. Maintain all hotel guest rooms and public areas, plus the ‘heart of house’, ensuring the highest standards of cleanliness are met
2. Establish standards and guidelines to ensure total guest satisfaction and team productivity in compliance with SOPs
3. Supervise training of all housekeeping team members to ensure successful operation
4. Measure, interpret and evaluate working standard of the department
5. Create and maintain good working relationships within and with other departments
6. Control all purchases for the department and be consistently aware of quality and cost
7. Show by personal example a philosophy of work and conduct consistent with the professionalism expected
8. Manage and control all operation equipment, linen and uniforms
9. Set short and long term strategies for the department

• You should be a college / university degree graduate with at least three years previous management experiences in the Housekeeping Department of a hotel or resort. Technically you will have fluency in both written and spoken English and knowledge of Micros / Opera coupled with administration, organizational computer literacy skills.
• The ideal candidate will be an exceptionally strong professional with an eye for detail and a passion for high quality hotel keeping. You will be a self motivator, flexible and creative in order to develop innovative options in the best interest of guests and the hotel and should possess following additional competencies:

1. Understanding the Business
2. Influencing Outcomes
3. Planning for Business
4. Team Building
5. Valuing Diversity
6. Leading People
7. Adaptability
8. Drive for Results
9. Customer Focus
10. Managing Operations

About Rotana:

Rotana Hotel Management Corporation (Rotana) was founded in 1992, by a partnership between two visionary thinkers, Nasser Al Nowais and Selim El Zyr. Operating as Rotana, it opened its first property, the Beach Rotana Abu Dhabi in 1993 and is today one of the leading hotel management companies within the Middle East, Africa, Eastern Europe and Turkey. Rotana combines a unique understanding of the culture and communities of the Middle East with the collective expertise of an executive team contributing to years of international experience in the service industry.

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