Vacancy at IHG Hotels & Resorts in UAE: Cluster Learning & Quality Manager

IHG Hotels & Resorts are offering a job opportunity in UAE as a Cluster Learning & Quality Manager.

This role provides support to the leadership team and their departments on all Quality improvement activities, operational training requirements and career development programs to all colleagues, to improve and maintain job performance.

Learning & Development:

• Conduct Training Needs Analysis for the Hotel and utilize IHG training programs.
• Conduct the IHG technical training and development workshops to all job bands.

Quality Assurance:

• Support Leadership team in reviewing and analyse hotel guest feedback through various platforms on a regular basis and provide a clear understanding of the root cause of the issues and areas to improve.
• Participate in the daily operations meeting and share relevant data & hotel performance trends.

Brand:

• Facilitate branded training focused on elevating the delivery of luxury service and the unique brand experience.
• Educate colleagues on the brand standards and ensure departmental training related to standards are taking place.

1. We are looking for a Cluster Learning & Quality Manager who drive exceptional guest experiences through targeted and measured training platforms along with a high level of attention to detail in quality assurance and standards.
2. The candidate should possess a minimum of 3 years of relevant experience within a senior capacity in the Hotel Industry (5-star hotel preferable).
3. You should be enthusiastic, spontaneous, & emphatic.
4. You will bring with you strong interpersonal skills and excellent command of written and spoken English. Additional language is an added advantage.
5. You should have a bachelor or master’s degree in Human Resources or Quality Assurance with a proven track record of training capabilities.
6. The ideal candidate will be result oriented and a self-motivated along with a positive attitude.
7. You should have the ability to think laterally and display a high level of integrity.
8. You should also have the ability to identify, impact and influence others. You are a strong team player, enthusiastic and flexible.

Benefits:

In return we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to be Grow. So what's your passion?

About IHG Hotels & Resorts:

IHG Hotels & Resorts has more than 5,800 leased, managed or owned hotels. You’ll find it in more than 100 countries. its 16 brands help guests create amazing memories with the help of an incredible team.

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