Vacancy at Rotana in UAE: Housekeeping Order Taker

Rotana is offering a job opportunity in Fujairah, UAE as a Housekeeping Order Taker. To be responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department.

your role will include key responsibilities such as:

1. Safe keep, record and collect all keys and papers held within the Housekeeping Office
2. Ensure the sorting of all daily activity reports in the Housekeeping Office
3. Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
4. Record all incoming calls, ensure all messages are disseminated and followed up accordingly
5. Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
6. Update and maintain all housekeeping files
7. Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
8. Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
9. Keep and maintain the cleanliness and tidiness of the Housekeeping Office
10. Clear all outdated reports on a monthly basis based on the hotel standard for record keeping

• Education, Qualifications & Experiences: You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.
• Knowledge & Competencies: The ideal candidate will be a friendly, pleasant and courteous individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:

1. Understanding the Job
2. Taking Responsibility
3. Recognizing Differences
4. Customer Focus
5. Adaptability
6. Teamwork

About Rotana:

Rotana Hotel Management Corporation (Rotana) was founded in 1992, by a partnership between two visionary thinkers, Nasser Al Nowais and Selim El Zyr. Operating as Rotana, it opened its first property, the Beach Rotana Abu Dhabi in 1993 and is today one of the leading hotel management companies within the Middle East, Africa, Eastern Europe and Turkey. Rotana combines a unique understanding of the culture and communities of the Middle East with the collective expertise of an executive team contributing to years of international experience in the service industry.

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