Job Opportunity in Jordan: Accountability Assistant in the International Rescue Committee 2019

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Job Opportunity in Jordan: Accountability Assistant in the International Rescue Committee 2019

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The International Rescue Committee (IRC) is offering a job opportunity for an Accountability Assistant in Amman, Jordan for 2019. This Accountability Assistant will assist the Syria accountability manager in managing and strengthening the feedback/complaint system and services in NW Syria and will be responsible for processing incoming complaints and assisting with administrative activities. The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Inside Syria, 7.6 people are internally displaced and 12.2 million are in need of humanitarian assistance. There are more than 4 million Syrian refugees living in neighboring countries. The devastating human consequences of huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes, and infrastructure will take years to repair. The IRC is offering a robust humanitarian response to the Syria crisis. With an annual budget in excess of $140 million and a rapidly expanding portfolio, supported by nearly 1300 staff, IRC’s Syria Response Region (SRR) is undertaking programs in Syria and neighboring countries of Jordan, Lebanon, Turkey and Iraq. Founded in 1933, the Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. At work today in around 30 countries, the IRC restores safety, dignity and hope to millions who are uprooted and struggling to endure. 

Major Responsibilities:

  1. Assist in managing and strengthening the feedback/complaint system and services.
  2. Support the setting up and operation of communication channels.
  3. Support in following up and assisting with case management progress and deadlines.
  4. Analyze and report on feedback/complaint data.
  5. Administers processing of complaints and responses.
  6. Receiving, recording, classifying and routing complaints about the attention.
  7. Responding to requests for information and channeling feedback.
  8. Tracking progress and status on complaints and communicating back decisions.
  9. Assist orientation of general staff to feedback/complaints policy and procedures.
  10. Support in compiling statistics for analysis and reporting on complaint and feedback cases.


  1. Education: Relevant higher national diploma or university degree or other advanced technical support.
  2. One year of experience in accountability, and/or social services, and interaction with beneficiaries strongly preferred.
  3. Experience in complaints and feedback mechanism systems. 
  4. Excellent interpersonal and communication skills.
  5. Demonstrated ability to effectively analyze, interpret and present data.


A salary will be determined with the successful applicant.

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United Arab Emirates, Bahrain, Djibouti, Algeria, Egypt, Iraq, Jordan, Comoros, Kuwait, Lebanon, Libya, Morocco, Mauritania, Oman, Palestine, Qatar, Saudi Arabia, Sudan, Somalia, Syria, Tunisia, Yemen
Country of residence
Any Country
Both gender
Not Specific

Opportunity Information

Opportunity Targeting
Young Professionals, Mid Career Professionals
Monthly salary
Opportunity Coverage
Stipend/ Living allowance, Other
Opportunity will take place in
Required Documents

Educational Conditions

Required Specialties
Educational Level
Diploma, Bachelor
Required Languages
Arabic, English
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International Rescue Committee

The International Rescue Committee helps people whose lives and livelihood are shattered by conflict and disease to survive, recover and... More details