Volunteer in Iraq: Scheduling and Helpline Assistant at UNV
By: UN VolunteersLast update:
Applicant criteria
NationalityNo specific nationality required
SpecialityBusiness , Political Science and International Relations, Psychology and Sociology, Information Technology
Skillsteamwork skills, مهارات التنظيم, مهارات العمل ضمن الفريق, − Excellent communication skills. , مهارات حاسوبية ومعرفة عملية جيدة باستخدام MS Office (Excel ، و Word ، و PowerPoint ، و Outlook., التكيف والمرونة, Adaptability and Flexibility, Fluency in Arabic and English, اجادة اللغتين العربية والانجليزية, Solid computer skills, including full proficiency in various MS Office applications (Excel, Word etc.), Excellent organizational skills, مهارات التواصل الممتازة تحدثاً وكتابة
Age
- No specific age required
Gender
- Both
Opportunity criteria
Opportunity FieldPsychology and Sociology, Political Sciences and Economy
Job locationIraq
Needed documentsMotivation Letter
Deadline2024-04-29
Opportunity description
UNV offers a volunteer opportunity in Iraq to work as a scheduling and helpline assistant. You will mainly assist in organizing and scheduling registration activities as per the manifests provided by the registration team leader. Being part of the UNHCR registration team, you will also be involved in several activities related to essential data management activities, appointment tracking, filing activities reception activities, crowd control, and registration interviews.
Duties & responsibilities
You will be responsible for
- Handling outgoing phone calls to schedule dates/times and places for registration activities involving asylum seekers and refugees through a dedicated line.
- Conduct follow-up on scheduling calls using protocols and referral databases in line with the prioritization list provided by the team leader.
- Ensure that all phone calls with asylum seekers and refugees relay clear and comprehensive counseling highlighting the time, date, and documentation needed for the registration interview.
- Ensure that all phone calls are recorded in proGres in line with UNHCR Registration Standard Operating Procedures (SOP).
- Report complaints from refugees and asylum seekers to your direct supervisor.
- Maintain daily and weekly schedules of appointments for refugees and asylum seekers, updating records of all calls placed in a systematic, transparent, and accountable manner.
- Ensure accurate data entry of registration appointments in relevant web-based scheduling tools and/or Excel spreadsheets.
- Remain up to date on relevant registration SOP.
- Support registration interviews, reception, and filing activities, as required, at camps or urban areas.
- Perform any other related duty as required based on operational needs.
Eligibility criteria
You must have:
- Bachelor's degree or equivalent in Political Science, Social Science, Business and Administration, International Relations, or Information Management.
- 3 years of experience in excellent oral and written skills; excellent drafting, formulation, and reporting skills.
- Accuracy and professionalism in document production and editing.
- Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel.
- Solid overall computer literacy, including proficiency in various Microsoft Office applications (Excel, Word, among others), email, and internet; familiarity with database management; and office technology equipment.
- Self-motivated, ability to work with minimum supervision.
- Fluent in English, and Arabic languages.
- Communication and organizational awareness.
- Teamwork & Collaboration skills.
- Commitment to Continuous Learning.
Please note: Candidate must be a national or legal resident of the country of assignment and be aged 27 - 80.
About the United Nations Volunteers(UNV):
The United Nations Volunteers (UNV) program is the UN organization that promotes volunteerism to support peace and development worldwide. Volunteerism can transform the pace and nature of development and it benefits both society at large and the individual volunteer. UNV contributes to peace and development by advocating for volunteerism globally, encouraging partners to integrate volunteerism into development programming, and mobilizing volunteers.
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