Job Opportunity as a Network Problem Manager at Orange in Egypt

Orange is looking for a talented Network Problem Manager to join the team and work in Cairo, Egypt for 2021.

Responsibilities:

1. Identifies trends and potential Problem sources (by reviewing Incident and Problem analysis).
2. Work with all internal technical teams, Service Management and external stakeholders like customer and 3rd party.
3. Prevents the replication of Problems across multiple systems.
4. PM may also be requested to discuss the technical part supporting the SM, when needed.
5. Responsible for creating or suggesting RFC for permanent resolution of identified known-errors.
6. Follows up issues and progress with problem owners where necessary.
7. Drive all problems towards root cause identification and permanent fix.
8. Monitors the effectiveness of error control and makes recommendations for improvements.
9. Reviews the efficiency and effectiveness of the Problem control process.
10. Maintains inventory of problems under analysis and their current progress and status.
11. Updating KEDB.
12. Produces Problem Management reports and management information.
13. Coordinates meetings to resolve problems.
14. Prevents recurrence of issues by identifying root cause and implementing fix.
15. Need to have innovative approach as problems are unique and need to use different RCA techniques.

Requirements: 

1. Minimum 3 years Incident & Problem Management experience.
2. Analytical skills.
3. Good Network understanding with CCNA certification & CCNP-Routing knowledge.
4. Good ITIL understanding.
5. Strong Excel Knowledge.
6. Good International Customer handling skills.
7. Good Interpersonal skills.
8. Good organizational skills.

Role Purpose:

1. Single point of contact for one or more problems.
2. Responsible for ownership and coordination of actions of those problems.
3. To analyze root cause, identify Known Error and coordinating actions to fix the error.
4. To review the Problem Trends and Planning and Driving Improvement Plan.
5. To be proactive in identifying problems, analyze and recommend Service Improvement plans with the possible solutions obtained from technical teams.

About Orange:

Orange S.A., formerly France Télécom S.A., is a French multinational telecommunications corporation. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.

See more available opportunities in Australia on For9a

See more available workshops or trainings on For9a