Job Opportunity in Egypt: Key Account Manager at Aramex 2020

Aramex offers an exceptional job opportunity as a Key Account Manager to join the team in El Giza, Egypt for 2020. 

Responsibilities:

1. Target strategic business partners in terms of value, market share and volume.
2. Build and maintain solid relationships with customers.
3. Constantly create revenue generating channels from Cross Selling and Upselling streams.
4. Manage and improve customer retention.
5. Ensure customers are using cost effective services channels and increase use of automation.
6. Plan and execute regular maintenance and business development visits to customers.
7. Provide customers with solutions fitted to their requirements and resolve their inquiries on time.
8. Identify business opportunities from existing customers.
9. Act on CRM generated reports, analyse customer performance, sales growth and production and plan accordingly.
10. Coordinate with credit collectors to monitor receivables and drive customers to pay as per Aramex standards.
11. Drive the use of e-Tools across all customers.
12. Ensure privacy and confidentiality of customer data in line with data security policies in the company.
13. Reporting any information that might impact company image, brand or functioning.
14. Increase cross selling and up-selling opportunities.
15. Analyze customers performance to drive their growth and production.
16. Conduct regular field visits with CMT members to top trading customers.
17. Ensure proper service delivery to the customers by following up with ground operations and other concerned teams if needed.
18. Follow up with accounting team in terms of pending claims and billing adjustment of customers where applicable.
19. Handle and resolve complex customer complaints in a timely manner.
20. Support the team members with the preparation of proposals.
21. Monitor reports for team’s visits and production performance.
22. Meet CRM KPIs (visitation targets & distribution, opportunities, etc.). 
23. Ensure the integrity and accuracy of data updated in the CRM system.
24. Create and update regularly a prospect plan to know where to focus to gain new clients.
25. Ensure customer contracts are valid and ensure they are renewed on time.
26. Adhere to company HSSE, compliance and sustainability corporate policies and standards.

Job Requirements:

1. E-commerce Experience for a minimum of 5 years.
2. Bachelor's degree Holder (Logistics/ Supply chain).
3. Fluent English & Arabic Language.
4. Excellent Communication Skills.
5. Excellent Problem Solving Skills.
6. Team Player.
7. Owns a Car.
8. Giza/ Cairo Residence.

About Aramex:

Since its founding in 1982 Aramex has grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. The company is dedicated to transforming the face of trade, expanding their operations rapidly to better connect businesses and consumers worldwide.

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