Job Opportunity in Egypt: Network Support Expert at Orange
Applicant criteria
- No specific age required
- 2-3
- Both
Opportunity criteria
- Full time
Opportunity description
Orange is offering a job opportunity as a Network Support Expert to join the team in Cairo, Egypt for 2021.
Responsibilities:
- Perform 3rd level troubleshooting for IP Network related technologies/services for problems escalated by customer’s Service Desk/Incident Management in order to Fix the problems and find root cause for it , to maintain customer’s Network operations.
- Timely and High-Quality handling of all subcases dispatched to IOC-Global Queue
- Contacting vendors (Cisco, Infovista, others) and following up until problem resolution.
- Use all forms of training provided by Equant to keep up-to-date with existing and new services and technologies.
- Participate in improvement of the OBS knowledge base.
- Provide support to all Major Service Center (MSC) staff in relation to questions concerning Technical assistance , status of escalated tickets or existing processes for IP Network related issues.
- Respond to Customer’s Technical enquiries.
- Handling First Level of escalations for all tickets received
- Act as team supervisor in case of supervisor not available.
- Shift work/on-call may be required.
Skills and Qualifications:
- 2+ years’ experience in a service provider network environment.
- Cisco Routing & switching expertise essential, voice/IPT, IPSec, DSL, OSPF, EIGRP, BGP4, RIPV2, MPLS VPN, Dial Solutions, QoS.
- Good time management, and organizational skills.
- Good interpersonal and communication skills.
- Proactive, self-motivated and determined attitude.
- Problem solving skills.
- Good negotiation skills.
- Customer Oriented Attitude.
- Ability to work on out of business hours, based on customer requests.
- Fluent in both spoken and written English.
- Team Spirit.
Educational background:
- Bachelor degree in telecommunications field.
- CCNP certified is preferred.
- CCIE knowledge is big plus.
About Orange:
Orange S.A., formerly France Télécom S.A., is a French multinational telecommunications corporation. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.
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