Job Opportunity in Egypt: Network Support Expert at Orange

Orange is offering a job opportunity as a Network Support Expert to join the team in Cairo, Egypt for 2021.

Responsibilities:

1. Perform 3rd level troubleshooting for IP Network related technologies/services for problems escalated by customer’s Service Desk/Incident Management in order to Fix the problems and find root cause for it , to maintain customer’s Network operations.
2. Timely and High-Quality handling of all subcases dispatched to IOC-Global Queue
3. Contacting vendors (Cisco, Infovista, others) and following up until problem resolution.
4. Use all forms of training provided by Equant to keep up-to-date with existing and new services and technologies.
5. Participate in improvement of the OBS knowledge base.
6. Provide support to all Major Service Center (MSC) staff in relation to questions concerning Technical assistance , status of escalated tickets or existing processes for IP Network related issues.
7. Respond to Customer’s Technical enquiries.
8. Handling First Level of escalations for all tickets received
9. Act as team supervisor in case of supervisor not available.
10. Shift work/on-call may be required.

Skills and Qualifications:

1. 2+ years’ experience in a service provider network environment.
2. Cisco Routing & switching expertise essential, voice/IPT, IPSec, DSL, OSPF, EIGRP, BGP4, RIPV2, MPLS VPN, Dial Solutions, QoS.
3. Good time management, and organizational skills.
4. Good interpersonal and communication skills.
5. Proactive, self-motivated and determined attitude.
6. Problem solving skills.
7. Good negotiation skills.
8. Customer Oriented Attitude.
9. Ability to work on out of business hours, based on customer requests.
10. Fluent in both spoken and written English.
11. Team Spirit.

Educational background:

1. Bachelor degree in telecommunications field.
2. CCNP certified is preferred.
3. CCIE knowledge is big plus.

About Orange:

Orange S.A., formerly France Télécom S.A., is a French multinational telecommunications corporation. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.

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