Job Opportunity in Egypt at Orange: Microsoft Unified Communications Expert 2020

Orange is looking for a talented Microsoft Unified Communications Expert to start working in Cairo, Egypt for 2020. The expert provides a second level of support for MS unified communication products which OBS offers to International/French customers, helping in enhancing the ITSM by achieving customer satisfaction & the agreed quality targets (SLAs) while keeping operation costs within budget.

Key Tasks and Responsibilities:

1. Incident Management: Trouble-shooting and diagnosing problems in existing network structures and/or customer servers leading to effective and efficient problem resolution in order to meet requirements of Service Level Agreements and contractual commitments to the customer.
2. Change Management :Validating and applying changes to server, application configuration or architecture, as requested by the customer or by the Engineering team.
3. Pro-active Management: Performing pro-active service maintenance actions to maintain service availability and reduce risk.
4. Other Tasks: When required, participating in migrations/upgrades and provide technical support as Subject Matter Expert for Orange's Managed Unified Communications service for external customers
5. Participating in new customer implementations.

Qualifications:

1. Bachelor’s degree in telecommunications or Computer Engineering.
2. Demonstrating skills in Windows Server 2008/2012 , Active Directory, DNS, Exchange 2010/2013, SharePoint 2010/2013, FIM/MIM.
3. Technical certification in Exchange 2013/2016 or Lync 2013/Skype For Business 2015 (MCSE).
4. Experience of 2-4 years of installing/maintaining and Troubleshooting Skype for business servers and complex design.
5. Understanding of Network LAN/WAN technology and topology including Lync protocols of (SIP and HTTPS).
6. Customer service-oriented.
7. Proactive approach.
8. Good interpersonal and communication skills.
9. Team player.
10. Able to work under pressure.
11. Flexibility.
12. Ready to participate in the on-call activity.
13. Ready to participate in 24x7 or extended hours roaster if required.
14. Able to learn new technologies.
15. Fluent in both spoken and written English.
16. The French Language is a plus.

About Orange:

Orange S.A., formerly France Télécom S.A., is a French multinational telecommunications corporation. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.

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