Job Opportunity in France at Booking.com: Customer Service Executive

Booking.com is offering a job opportunity as a Customer Service Executive in Lille, France to support its multilingual Customer Service teams across Europe for the next Peak travel season in 2020. Customer Service teams at the website, span 110 nationalities and speak 43 different languages to provide care to Booking.com’s customers, wherever they are, whenever they need. 

Eligibility:

1. Written and oral fluency in French & English.
2. A problem-solving and solution-driven mentality.
3. A positive, motivated mindset that’ll help you deal with some tricky customer problems.  
4. An open mind to changing priorities and business processes.
5. Intermediate IT Skills (web browsing, multi-window navigation, etc).
6. A desire to work in a team-based, fast-paced, international environment where the employee will need to embrace different cultures, nationalities, and languages.

Responsibilities:

1. A lot of listening, responding and mediating between our international guests and partners (eg. Accommodations) to resolve easy to complex issues via the phone. Cancellations, requests, travel advice.
2. Replying to emails and messages from customers all over the world in English and French.
3. Navigating different online IT tools and browsers to provide accurate information and follow set processes.
4. Supporting his/her teammates and colleagues with peer to peer learning and constructive feedback to encourage a positive working environment.
5. Regular involvement with company events, team meetings, and projects.
6. Most importantly, always ensuring a high level of customer service that’ll make anyone smile.

Benefits:

1. A monthly salary of 1955 EUR, based on 35 hours
2. Full-time, paid training to help the employee on the way to success.
3. 25 Days of Holiday to do his/her own travel  (pro-rata based on your contract duration).
4. Booking.com discount for employee, his/her family, and friends.
5. Free breakfast or snacks in our onsite restaurant (depending on shift).
6. Delicious catered lunches or dinners (depending on shift).
7. 50% reimbursement for public transportation.
8. A working schedule provided 4-6 weeks in advance.
9. A huge platform for learning and development.
10. Performance-based quarterly bonuses.
11. The opportunity to work with some of the brightest minds from all over the planet.
12.  Initial 7 months experience with a possibility to continue the adventure on a  permanent basis.

About Booking.com:

Booking.com is a travel fare aggregator website and travel metasearch engine for lodging reservations, headquartered in Amsterdam. The website has 28,425,726 listings in 148,470 destinations in 228 countries and territories worldwide. Each day more than 1,550,000 room nights are reserved on the website. The site is available in 43 languages.

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