Job Opportunity in Iraq for NRC: Monitoring and Evaluation Assistant

The Norwegian Refugee Council ‘NRC’ is offering a job opportunity as a Monitoring and Evaluation Assistant in Iraq. The purpose of the Monitoring & Evaluation (M&E) Assistant position is to assist in the day to day implementation of M&E and ensure that urgent and sensitive complaints are addressed in a timely and appropriate manner. NRC focuses on assisting the newly displaced, those in lengthy displacement in camps and those in hard-to-reach places.

Requirements:

1. You must be a university graduate in social sciences, economics, statistics, psychosocial or related fields.
2. You must have at least one year of experience from working as a Project Assistant in a humanitarian/recovery context.
3. You must have previous experience of working in complex and volatile contexts. 
4. You must have knowledge of spoken and written Arabic and English.

Responsibilities:

You will be responsible for:

1. Managing, recording, sharing, following up and consolidating community feedback about NRC’s interventions and ensuring community feedback is fed back into the project cycle management.
2. Providing useful and constructive information to target communities about NRC’s programs.
3. Improving the Community Feedback and Response Mechanism (CFRM) in coordination with the M&E Officer/Coordinator.
4. Ensuring that all received complaints are registered and recorded in the complaint registration database according to the provided guidelines.  
5. Ensuring that all complaints are managed, compiled and, if needed, forwarded to a relevant staff members as per described instruction included in the complaint mechanism manual.
6. Ensuring that all the complaints are followed up closely with the relevant department in order to resolve them within 2 working weeks (14 days).
7. Ensuring the confidentiality of complaints data is respected, and this information is not shared with any irrelevant staff members or external person/ organization
8. Ensuring that information about NRC programs and approaches are available to target communities, notably through the development of visibility leaflets, community orientation sessions, etc.  
9. Other activities agreed and discussed with the M&E Officer/Coordinator.

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