Job Opportunity in Jordan at Microsoft for Fresh Graduates as Client Support Engineers 2019

Microsoft is looking for recent graduates to join the team as full-time employees as Support Engineers in Customer Service and Support in its offices located in Amman, Jordan 2019. Support Engineers (SE) serve as technical resources for Microsoft’s customers and partners via phone, email or web. You will deliver unique value by collaboratively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.

Microsoft’s Core Interests:

1. Customer Obsession - Microsoft exists for and because of the customer. It needs people who share that passion and drive to make customers experiences easy, insightful and trusted.
2. Growth Mindset - It values all perspectives and reward individuals that poke at the edges of what they know to be true. It is seeking people that think differently and are biased toward action to accomplish great things.
3. Diverse & Inclusive – The company enables people who bring a contemporary view to shape internal teams and encourage all to feel included.
4. One Microsoft - It collaborates and values the work of others, combining their learnings with its own to make a better outcome for the customers.
5. Making a difference - It drives impact by looking for ways to continually improve day to day responsibilities and the connections between work and others. 

The Impact you’ll Be Making:

You will be part of a team responsible for providing outstanding technical support experience to customers and partners. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service-oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

Core Responsibilities:

1. Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
2. Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
3. Act internally as a customer advocate.
4. Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support.
5. Advise customers on how to gain additional value from their Microsoft products.
6. Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
7. Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.

Required Qualifications:

1. On-track to complete or within 12-months of graduation of Bachelor or Master’s degree in business, technical or engineering majors.
2. Have less than 2 years of combined work experience, including internships/co-op.
3. English Language: fluent in reading, writing and speaking. If English is not a native language, proficiency test results is a plus (e.g. TOEFL, TOEIC, Cambridge English Exams).

Preferred Qualifications:

1. Passion for technology and Innovation.
2. Experience in support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education.
3. Bilingual – preferred though not required: Spanish, French, German, Italian, Portuguese, Chinese, Korean, Japanese.

Benefits and Perks:

1. Industry-leading healthcare.
2. Savings and investments.
3. Giving programs.
4. Educational resources.
5. Maternity and paternity leave.
6. Opportunities to network and connect.
7. Discounts on products and services.
8. Generous time away.

See more available jobs in Egypt on For9a

See more available jobs on For9a