Job Opportunity in Turkey: Sales Operations Specialist at Orange

Orange is offering a job opportunity for a Sales Operations Specialist within the team in Turkey for 2020. 

Responsibilities and tasks:

Business Intelligence/Financial and Sales Performance Reporting:

1. Execute order booking and forecasting.
2. Execute revenue forecasting, accruals, deferrals.
3. Management of Rebecca data entry and accuracy.
4. Preparations of Country/Regional TSPRs and MBRs.
5. Supporting pipeline management.
6. Run sales efficiency actions.

Quote to Bill/Quote to Order: 

1. Acts as focal point for quotation and order requests, taking responsibility to get this done within customer agreed KPI’s (Key Performance Indicators).
2. Acts as operational owner of quote to order cycle, using general + customer specific instructions and guidelines (price book, process, customer labelling etc.)
3. Responsible for quote entry into Quotation tools and follow up status through whole Quote To Order chain.
4. Acts on operational issues and queries coming from Order to Bill (OTB) process.
5. Supports improvement projects cooperating with senior account associate in countries to improve the Quote To Order process, aim for Operational Excellence.

Performance Monitoring and Compensation:

1. Execute target setting process.
2. Run tasks around E-Goals.
3. Review and approve commission statements and payouts.
4. Run ad hoc simulations.
5. Seek necessary approvals as per SIP (sales incentive plan) and SOA (schedule of authority).

Customer Support and Engagement:

1. Engages with customer remotely for Quote To Order transactional / operational daily regular activities.
2. Works with billing and accounts receivable teams to resolve invoice, credit notes and payment issues in addition to reply customer billing/invoice quires.
3. Owns disconnection process performance by handling  and following up disconnection requests coming from customers till closure / customer feedback.

Eligibility criteria:

1. Understanding customer (internal and external) challenges and needs.
2. Ability to identify problems and work to resolution as required.
3. Ability to engage with internal staff as required.
4. Industrial engineering or equivalent engineering degree, science degree preferably with an MBA.
5. Excellent knowledge of all office tools.
6. Languages: English and Turkish fluently (French asset).
7. No experience needed, new graduates welcome.
8. Clear & proactive internal and external customer communication.
9. Able to deal with dual reporting lines and virtual teams.
10. Fast learning and self-motivated.
11. Being able to function well under stress.
12. Ability to manage many tasks at the same time.
13. Proactive behavior.

About Orange:

Orange S.A., formerly France Télécom S.A., is a French multinational telecommunications corporation. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.

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