Job Opportunity in UAE as a Reception Manager at Al Futtaim Group 2021
Applicant criteria
- Both
Opportunity criteria
Opportunity description
Al Futtaim is offering a job opportunity as a Reception Manager to join the team in Ajman, United Arab Emirates for 2021.
Key Responsibilities:
- To maximize the revenue potential from aftersales operations to meet the revenue and margin performance objectives through the Service Advisors target setting.
- Ensure and monitor optimal capacity of resources in the front line (Service Advisors, drivers, car cleaners) to deliver Total Quality Management.
- Management of WIP to optimize revenue and mitigate the risk of financial loss by closing WIP’s on a daily basis
- To constantly evaluate through performance management all direct reports to support the development and growth of all associates.
- Study and evaluate current customer verbatim with the Aftersales Manager to implement a culture of Small Group Activity to enhance customer experience and operational efficiencies.
- Conduct daily meeting with the Service Advisors, Driver and Car cleaners to align them on the targets and performance expectations.
- Work with Human Resources and Aftersales Manager to ensure the branch is always optimally staffed/resourced with qualified and efficient workforce.
- Assign customers to Service Advisor teams to reduce idle/waiting time for customers thus improving net promoter score.
- Ensure accurate data capture of customer details on SAP by the Service Advisors for effective customer management.
- Submit accurate weekly forecasts based on analysis of actual market trends, sales conversions, bank approval TATs, invoices etc for Management reporting for their individual teams.
- Handle customer complaints/escalation to enhance business and customer experience opportunities by ensuring that Al-Futtaim customer centricity values are reflected.
- Manage direct reports to comply with the Toyota Corporate Image standards.
- Ensure 100% compliance with Standard Operating Procedures.
About Al Futtaim:
Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.
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