Job opportunity in Oman: Guest Services in W Hotel

W Hotels is offering a great job opportunity to those who are interested to work in Oman and be responsible for following up with a guest, processing all payment types, blocking rooms on the computer.

Responsibilities:

1. Assist staff with expediting problem payments (e.g., problems processing credit card). 
2. Follow up with guests regarding satisfaction with guest-related issues. 
3. Process all guest check-ins by confirming reservations, assigning a room, and issuing and activating room key. 
4. Process all payment types such as room charges, cash, checks, debit, or credit. 
5. Set up accurate accounts for each guest upon check-in. 
6. Obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. 
7. Block rooms in the computer and identify designated requirements and requests.
8.  Contact appropriate individual or department as necessary to resolve guest call, request, or problem. 
9. Coordinate with Housekeeping to track readiness of rooms for check-in.
10. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment. 
11. Report accidents, injuries, and unsafe work conditions to manager; complete safety training.
12. Follow all company policies and procedures
13. Ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information. 
14. Anticipate and address guests' service needs. 
15. Speak with others using clear and professional language
16. Prepare and review written documents accurately and completely
17. Answer telephones using appropriate etiquette. 
18. Develop and maintain positive working relationships with others. 
19. Ensure adherence to quality expectations and standards. 
20. Perform other reasonable job duties as requested by Supervisors.

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