Paid Internship Opportunity in Customer Care at Wataniya Mobile in Palestine

Oreedoo Career Center invites graduates and new graduates to apply for a Customer Care paid internship offered by Wataniya Mobile in Jericho, Palestine, with the aim of acquiring the skills required in the job market and living an exceptional experience to enrich their CV. Trainees are able to engage in the specialization that suits them among the many disciplines that the company embraces, such as management and marketing, information systems, technology, accounting, and more. 

Responsibilities:

[1] Providing appropriate solutions and answers to the customers' questions and/or problems

[2] Taking all the opportunities to promote products and services (initial sales and up selling)

[3] Participating in the analysis of daily, weekly, and monthly activity reports

[4] Joining regular service center staff meetings and helping to identify opportunities and develop new strategies to optimize the team's performance and the service level in general

[5] Alerting the direction of Customer Care in case of problems or decrease of the service level and recommending and implementing appropriate solutions

[6] Assuring a continuous dialogue with other departments especially Contact Center and Marketing Department in order to always be kept informed of the new products and service, strategies, policies, and other information

[7] Having strong knowledge of tools and equipment's provided

[8] Ensuring proper reconciliation and reporting of daily revenue and cash management

[9] Maintaining the equipment's and inventory

[10] Upholding the appearance of a clean environment and, moreover, with the assistance from Marketing Department, implementing innovative ways to attract and gain customer attention to the service center and Wataniya products and services

[11] Respecting the corporate policies and confidentiality during the daily and transactional activities

[12] Reporting to the service center supervisor on daily activities and other matters

[13] Performing any task (related to job/work) assigned by the supervisor

Required Skills:

[1] Frontline customer handling skills

[2] Cash Management

[3] Inventory Management

[4] Time Management skills

[5] Team spirited

[6] Motivated, dynamic, and very good communicator

[7] Strong sense of initiative

[8] Good analytical skills

[9] Computer literacy knowledge (Microsoft)

[10] Arabic and English (oral and written)

Benefits:

A salary will be determined with the trainee. 

About Oreedoo:

Ooredoo Palestine launched its commercial services in November 2009 in the West Bank (formerly known as Wataniya Mobile), which is a mobile company that aims to be the communications leader of choice, and is committed to providing clients with an excellent customer experience and service, as well as being a sought after employer. It also offer products and services tailored to suit business and personal needs.