B2B Senior Account Executive Vacancy at Zain in Iraq

Zain Group is offering a job opportunity in Kerbala, Iraq, as a B2B Senior Account Executive. Who is responsible for providing support to sales channels to solve operational problems and solving complaints related to commission payment.

1. Understand B2B Strategy and plans and participate in the achievement of objectives and targets
2. Implement Planning & Support Department policies and procedures
3. Manage medium, large & strategic B2B clients
4. Upsell/cross-sell products to increase sales and generate revenues
5. Always maintain professional and courteous communication /quality of service with customers to maintain customer satisfaction
6. Support new services and solutions development and management processes as required to ensure fulfillment of new products requirements impacting the quality of products provisioning
7. Manage incoming/outgoing calls and emails of customers
8. Add/remove service maintaining 95% of the complying with the department’s established plan, policies, and procedures to ensure consistency in handling business cases and achieve targets
9. Handle visitors’ requests maintaining the 95% SLA
10. Manage cash deposits in the bank on a weekly basis
11. Provide correct information and services to customers in a timely manner

• Bachelor’s degree in business administration-related field or equivalent
• A minimum of 2 years of relevant experience with at least 1 year in a similar role
• Competencies:

Behavioral:

• Serving our Customers
• Achievement Driven
• Team Work
• Information Seeking
• Problem Solving and Creativity
• Relationship Building
• Initiative

Technical:

• Financial Management
• Oral and written communication
• Written Communication
• Managing Information
• Technology Application

 About Zain:

Zain is a leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and African countries with a workforce of over 6,000 providing a comprehensive range of mobile voice and data services to over 52 million active individual and business customers as of September 30, 2022.

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