Call Center Agent Vacancy at Nestlé Jobs in Jordan

Nestlé is offering a job opportunity in Amman, Jordan, as a full-time Call Center Agent. 

1. Capture telephone demand within the service level agreement to drive efficiency in demand capture process for inbound and outbound processes                                                      
2. Professional and timely handling of all customer enquiries related to payment and orders by utilizing the 360-visibility tool                                                        
3. Assign correct owners to customer request based on identified reason                                          
4. Recording of customer feedback from all areas of O2C processes                                                 
5. Capture Voice of Customer and external surveys to learn customer perception and expectation.                         
6. Provide basic technical solution and document requests by customer

1. 1 to 2 years of Customer service in similar market environment
2. 1 to 2 years in Sales Customer Administration or Call Centre or Direct Sales
3. Operational experience in logistic functions (optional)
4. Experience working in strong team environment and able to use problem solving skills.
5. Excellent written& oral communication skills.
6. College/University degree required
7. Hindi language speakers are preferred                                                    

About Nestlé:

As the world’s largest food and beverage company it is driven by a simple aim: enhancing quality of life and contributing to a healthier future. To deliver on this, it serves with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Its culture is based on adopted values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future

Today, it employs around 328,000 people and has factories or operations in almost every country in the world. With its headquarters still based in the Swiss town of Vevey, It had sales of CHF 89.5 billion in 2016.

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