Internship in the Field of Client Relationship Services at Nordea in Portugal

Nordea offers an internship opportunity for 12 months period, in Lisbon, to support the Client Relationship Services Department. This is a great opportunity for you to be part of an international team that embodies a making it possible attitude with a special aptitude for troubleshooting and finding solutions. You’ll join the multi-cultural team and as an intern, you’ll play a valuable role in supporting the entire department in its day-to-day activities. 

You will be responsible for:

• Providing proactive and accurate service to the entire team.
• Sending regular client reporting.
• Preparing and sending global digital targeted client communication via the CRM tool: Salesforce Marketing Cloud.
• Handling and dispatching of incoming requests sent to the general common mailbox.
• Driving special initiatives from the beginning to the end: by planning, scoping, implementing & performing the assessment of the project, and ensuring a satisfactory outcome for all parties.
• Maintain client information in the CRM system (Salesforce).
• Keeping records updated, adding new data, running reports, and maintaining accuracy.

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You should have:

• A successful experience in project management.
• Good knowledge of Microsoft Office applications (Outlook, Excel, Word, PowerPoint).
• You will soon graduate or have recently obtained a degree in finance, business administration, or similar
• Solid English skills both spoken and written.
• Speaking another language such as Spanish, Italian, German, or French would be an advantage.
• You are a self-starter, that pays high attention to details and well organized.
• Ability to multi-task with the ability to set priorities and handle problems in an efficient manner.
• Ability to clearly and efficiently communicate, and be client-oriented.
• Strong analytical skills with attention to detail and accuracy.

About Nordea:

It is a European financial services group operating in Northern Europe and headquartered in the Finnish capital Helsinki, and they count the words "North" and "Idea". You can have a partner in relationships between 1997 and 2001. Nordea has four business areas that cater to the needs of the individual customer, be it the personal customer, the small or medium-sized business, or the large corporate or institutional client. The business areas use the same operating model and share the same value chain to make sure all the customers get optimal service. Its purpose and values link its daily efforts to help the customers fulfill their dreams and aspirations and its commitment to work for a greater good and be a sustainable part of the societies in which it operates.

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