Job as a Service Advisor at Al Futtaim in the UAE

Al Futtaim is looking for an experienced Service Advisor to join the team and work in Dubai, United Arab Emirates, who is expected to receive customers, note down exactly the jobs required, provide estimate with job explanations, prepare job cards, follow up the jobs in the workshop, take approvals for additional repairs, inform any delays, deliver the vehicle and explain the invoice to customers.

1. Attend promptly and greet with a smile.
2. Ask open ended questions and record customer requests without delay.
3. Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
4. Empathize and clarify customer requests.
5. Ensure adequate number of Repair Order as per the business flow.
6. Ensure proper explanation of the content of work in detail
7. Check workshop situation and promise delivery time.
8. Ensure providing proper cost estimate and delivery time to Customer.
9. Ensure keeping promised time to customers.
10. Co-ordination with the workshop foreman to ensure completion of repairs in time and update status to customers.
11. Check and ensure accordance of invoice and work performed.
12. Inform customer after work completion and agree pick up time.
13. Clear explanation of the job done and invoice and guide to the cashier.
14. Deliver the vehicle in person.
15. Ensure achievement of given revenue targets.
16. Promotion of value added services.
17. Ensure monthly over dues are not more than agreed target.
18. Obtain high standards of Customer Service Values.
19. Resolution of Customer concerns at the earliest time and ensures satisfaction.

1. Diploma or Bachelor of Automobile or Mechanical Engineering graduate.
2. 2 to 3 years overall experience as a Service Advisor in commercial vehicle industry, Trucks or buses division in particular.
3. Experience with automotive dealer / distributor business processes.
4. Working knowledge of MS office, ERP (SAP) skills, customer handling skills and good communication skills.
5. Logical thinking ability to understand the technical root cause of the problem with the vehicle.

About Al Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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