Job in the UAE: Toyota Mall Store Manager at Al Futtaim

Al Futtaim is offering a full-time job opportunity as a Toyota Mall Store Manager to join the team in Dubai, United Arab Emirates for 2021. 

1. Ensure both customers and team members fully understand the operations of the in-store technology, customer journey and all documentation required throughout the process. The ability to perform and equip team members to perform all roles within the store. Manage complaints through effective communication and following the correct processes to alleviate escalation.
2. Schedule expenditure reviews with Branch Accounts Manager regarding Capex/Opex budgets. Initiate corrective actions to ensure utilization and spend amounts are in line with agreed business plans
3. Manage all facilities management, ensuring that the look and feel of the facilities, including the display of models in the showroom meet Toyota and Al Futtaim standards always. Adhere to the model strategy on a month to month basis in turn this will ensure meeting all standards laid out.
4. Maintain branch operations performance excellence by establishing, following and enforcing the Standard Operations Process. Compliance with legal regulations to protect Al Futtaim
5. Ensure mall monthly targets related to customer satisfaction index, sales and service are met. Achieve all finance targets including online finance and offers. 
6. Ensure all Mall KPI’s are met. Track and develop all KPI’s to ensure team have the ability and training required to achieve.
7. Mentor, Coach, Develop and Engage Team to consistently deliver expected business results, this will ensure Engagement Scores are achieved and ensure repeat business.

1. Bachelor’s degree or Equivalent.
2. Arabic speaking is an advantage
3. Minimum Experience: Minimum 5 – 7 years of Sales Operations Experience in running a team effectively.
4. Excellent People management skills.
5. Strong coaching, mentoring and interpersonal skills.
6. Strong analytical skills (use of systems, MS office etc.).
7. Partnering and delivering excellence.
8. Able to lead, motivate and develop the team, give clear direction and feed back in order to improve performance.
9. Clear understanding of all aspects of customer services and ability to demonstrate commitment to continuous Improvement.
10. Adherence to Al-Futtaim core values of respect, integrity, collaborations and excellence.
11. Efficient Multi Tasker.
12. Strategic thinker.
13. Assertive Leader.
14. Solution Oriented.
15. Ability to handle difficult yet crucial conversations.
16. Self-Motivation.

About Al Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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