Job Opportunity as a Senior HR Consultant in Egypt at Microsoft

You will be responsible for:

• HR Consulting:
  • Provide specialized consulting services to managers and employees in one or more focus areas related to HR programs, processes, and initiatives.
  • Lead data analytics and organizational health diagnostics by creating analysis plans and leading collaborations with the HR Business Process (HRBP) team.
  • Provide trends and insights on organizational health solutions.
  • Recommend action plans to business leaders based on analytics and business/local needs.
• Capacity Building:
  • Identify appropriate approaches and leverage resources to enhance manager capacity by conducting one-to-one consultations/trainings with business leaders, or by engaging relevant stakeholders and HR partners in capacity building conversations.
  • Provide capacity building support to business, region, or geographic leadership through scalable projects, programs, and/or initiatives (e.g., Management Excellence Community, Manager Capability, Mentoring, Team Building).
  • Identify and capture training needs within the supported business, region, or geographic area.
  • Develop implementation plans to address identified training needs, and partner with peer HR teams to develop and coordinate relevant trainings as needed.
• Employee Relations:
  • Identifies and resolves issues of increasing complexity, visibility, and risk related to policy or culture concerns/violations and responds to incidents or threats.
  • Recommends appropriate solutions to address issues from a systemic perspective (e.g., developing new principles/tools) while prioritizing employee experiences to maintain a safe and professional work environment.
  • Assists/collaborates with the Employee Relations Investigations Team (ERIT) or Office of Legal Compliance (OLC) in investigating high-risk cases and implementing appropriate remediation.
  • Leads investigations for a company, region, or geographic area where resources are limited.
  • Interprets trends in employee relations issues.
• HR Projects and Programs:
  • Collaborates with Centers of Excellence to implement and leverage scalable HR programs and processes (e.g., Rhythm of Work (ROB)/Performance and Development Cycle, Management Excellence Communities, Employee Mobility, and ad hoc projects).
  • Manages HR operations for a company, region, or geographic area by reviewing progress and making recommendations on project/program management.
  • Design and implement local HR projects or programs (e.g., critical position retention, mid-year performance checkpoint) based on the unique needs of a company, region, or geography.
  • Provide project guidance on priorities, timelines, budget, and resources.
  • Leverage, coordinate, and integrate communications and messaging strategies from the Center of Excellence (CoE).
  • Collaborate with peer disciplines (e.g., HR Business Partnership) to gain support for programs and processes from business stakeholders.
• Operational Compliance:
  • Interpret and advocate for Microsoft values and compliance with company, region, or geographic HR policies.
  • Identify/raise needs to mitigate potential risks through collaboration with the legal profession.
  • Collaborate with peers in other companies, regions, or geographies to share input and drive a unified/scalable approach to enhance compliance.
  • Update policies and procedures related to managed projects and programs.
  • Establish partnerships with HR policy holders and relevant stakeholders.
  • Lead efforts to update policies (e.g., benefits policies) in collaboration with HR disciplines (e.g., HR Shared Services Support).
• Queue Management:
  • Manage, distribute and supervise incoming inquiries through the Customer Relationship Management (CRM) system.
  • Manage the queue for a company, region or geographic area.
  • Assess the severity levels of inquiries and determines appropriate management approach.
  • Respond to written correspondence, email and other outreach to employees and managers.
  • Share feedback with senior advisors to the Queue Management System (AskHR) regarding opportunities for early process resolution, escalation and operational efficiency.

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